Fake Airline Reps Respond To Customers In Social Media, Costing Them Thousands [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Don’t tell a certain Hilton fanboy who shall not be named about suite upgrades not being required even though they’re not. Even though Hilton’s upgrade terms say “up to” for a suite he construes that to be that mean that you’ll get one. Using that same wacky logic a scratch off lottery ticket that reads “Win Up To $10,000” by definition must pay you that amount.

  2. As for fake airline sites, if it is AI, I would expect that the response to be inaccurate at least some of the time. I see AI generated nonsense all of the time.

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