A guest who reports staying at the Hyatt Place Columbia/Harbison in Irmo, South Carolina writes about the different rooms he had to cycle through.
- In the first room, the air conditioning did not work, the toilet would not stop running, and the room was dirty. After about two hours in the hot room, the hotel agreed to move his family.
- The guests says the front desk asked how long they had been in the room and, after hearing “2+ hours,” said the room was probably still clean and could be given to someone else.
- They were assigned a room that was already occupied by other guests.
- So they were moved to a third room. That room, the guests said, needed dusting and mopping but the air conditioning worked so they resigned to sleep there.
However, the next morning when they lifted the bedding in sunlight on their way out, they saw that the comforter was “absolutely disgusting.” And while the bedding seemed clean uunderneath the comforter at first when they’d gotten in, sunlight exposed just how dirty and badly stained the sheets really were.
They complained to Hyatt customer service via Facebook, and their stay was refunded and they were given 15,000 points. Hyatt’s Facebook team was ‘nice’ and even ‘grossed out’ by the photos. The guests still “love the Hyatt brand.” But they were expecting to hear from the hotel’s general manager. They waited a week before sharing their story, hoping to be contacted (as Hyatt said they would be). But they never heard a word.
That bedding is disgusting. And it’s not an innocent mistake. It wouldn’t have been missed. Interestingly, this is not a horribly-rated property on review sites, though there are some concerning reports. I found a January 2026 Tripadvisor review titled “Beyond Filthy” which alleged black mold and urine odor.
I guess this is the kind of room I expect from American Airlines during an overnight delay. Airlines promise a room when they strand you overnight and it’s their fault (not weather) but they don’t promise anything about the quality of that room.
And of course the issue here is not limited to Hyatt. In fact, Hyatt itself seems to have done well with compensation to the guest. Last summer Marriott reportedly refused compensation when a guest found rotting baby rats in their sofa bed. Where they do compensate it seems a blod-stained mattress is worth just 5,000 points. And we’ve seen stains like at this Hyatt place at a Renaissance before.
Just 5,000 points?
Oof, and starting May 20, that’ll be worth even less, thanks to the pending devaluation…
I’ve been having miserable Hyatt stays myself this year. I am certainly done with Globalist status.
That’s why I inspect every inch of a hotel room before I settle in. Pull the comforter all the way back and off. Yank off the sheets. Smell the mattress. Take off pillowcases. Check all the drawers. Check the bathroom carefully.
I should bring a blacklight with me. Lol.
I’ve been to brothels all over the world that had cleaner bedding and rooms than at that
Hyatt. Of course, maybe I wasn’t paying that much attention to the furniture.
“Really, @Diane?” Keep yankin’ it! @SDRon apparently does.
(@L737, *swish* Nothing but net!)
Looks like an accumulation of a couple year’s of filth.
It’s good to know that Hyatt isn’t letting Marriott stand alone in completely turning off their guests. It’s the new world where the property owner is king and the guest is completely devalued.
Gross.
@1990 – Bah! Ha-haaaa!!
This is a nightmare. At this point i would just go to another hotel and sure this court for such a nightmare.
@ 1999 — But, get the Hyatt credit cards asap
@Gene — Finding decent Cat 1-4 is hard to pull-off, unless its a Hyatt Place in Florence, SC, maybe. (That one wasn’t too bad, actually…)
My first call indeed would have been to corporate.
My second call would have been to the local health. I think an inspector would have had a field day and maybe even shut this place down for an intense sanitation! Screw this Hyatt! They could have gem me 150,000 points and it still wouldn’t be enough!
@ 1990 — Hey, some new bed linens and they may jump to Cat 5!
I read other comments. Apparently a dirty comforter is the biggest issue. Many customers complained about bedbugs. I would put this hotel into the forbidden list.
It’s really painful as a Hyatt loyalist for many years to see them starting to really buy into the Bonvoying mentality. Hyatt isn’t there yet but every signal I’ve read indicates that things will continue to worsen considerably.
@Christian
I’m there with you.Hyatt is self destructing slowly but surely
Noticeably poor compensation to guests with failed stays.
Massive increases this month as they gut reward value on points.Inferior call centers (they fired many decent good agents and put gag orders on them) with exception of My Hyatt Concierge.Its death by a thousand cuts
This is no longer the Hyatt many of us all fell in love with.
As for Hyatt Place House etc the vast majority of them are crap with poor standards and cheap frugal owners that have either run down properties and or poor standards
They should be ashamed but all Hyatt cares about are profits.The Regency Clubs serve crap or meager just ok snacks and hotels are getting stingy cutting F&B quality standards
Sad Really sad
You would think Marriott bought them out in a hostile takeover 🙁
Hotel owned by a patel?
@Walter Barry, are you psychic?
How did you know that this hotel is a Hyatt franchise operated by BPR Properties, and that Parimal Patel is the owner of BPR Properties.
Not sure what has happened at that Hyatt Place the last couple of weeks (their reviews have otherwise been fine), but people (including Gary) are making way more of this than they should. Look, many Hyatt Places are uninspired, dated properties that don’t deserve their often elevated prices. But this will not happen to you at a Hyatt Place. At worst, you might find crumbs under the sofa.
Gotta be Indian owned
@Toilet Paper Man — No, @Walter Barry (and @John T Burkholder, too, it seems) is just a bigot (who, only coincidentally, predicted that, if true.) The actual issue here is quality control, not the background of any individuals or groups involved. You could just as easily pick any other common last names, like Smith, Garcia, Wang, or Khan, and have had a high probability of naming any owner of a property, worldwide.
@ 1990 — Yes, but racism is now a virtue here in Idiot Land. I have my Ferst and Secund Amendmunt Raights, no matter how stoopid I is!
@Gene — Just “now”? More like ‘always has been.’ Yet, I do not think it’s mere ignorance. Maybe willful ignorance. Allowing and encouraging such bigotry is the compromise the super-rich give to the poor whites in exchange for their loyalty, even though the poor have more in-common, regardless of race or any other background identifier. (Besides, I’m still convinced that folks like Walter are merely Russian agents, or, ironically, South Asians, in a troll farm somewhere. Sad.)
The bedding is due to lumping when it was washed and didn’t dry enough…. If it was really mold, you can see it without holding it to the sun. I dare anyone to try this holding to the light at a Ritz or W or a Park Hyatt. It’s all about the same and severity depends on how much is filled. The test is really with the cover held against the sun… that will surprise you more than this.
@1990 – You almost quoted the movie Bullworth there about how white people have more in common with black people than they do with rich people. Great movie.
The issue with the bedding is not a cleanliness one. Rather, it’s due to the feathers in that bedding. Clumping, together during the dry cleaning process, it’s very common. moreso than you might believe and gets absolutely frightening. When you hold it up to the light like that. However, it’s not really an issue.
@1990 – my feelings go out to you for staying in Florence, SC!
What a shithole town.
Honestly speaking though – I have not been there in 20 years.