On April 5, two elderly passengers were removed from an American Airlines flight because the gate agent wouldn’t let them fly with their cello – even though they’d purchased a seat for the cello from the airline and flown with it on the first segment of their trip.
The passengers had flown from Palm Springs to Dallas – Fort Worth. They boarded their second flight. And a gate agent came on board and declared that they’d be unable to fly with a cello.