A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Violent passengers on planes should be addressed by prosecuting those passengers for their behavior and imposing punishments according to law, not by layering on administrative travel bans. Any punishment that encumbers an American’s right to travel should be subject to an appropriate level of judicial review and scrutiny.
With their high costs, they need to earn a revenue premium in order to generate a profit, but they’ve been reluctant to make investments that would help to deliver the premium product.
As a frequent customer, with Executive Platinum status for over a decade and even briefly a ConciergeKey member, I’ve observed many of the pain points at the airline – many of which could be improved at low cost, or are bare minimum investments they need to make to remain competitive and continue generating revenue. So in the interests of helping American to deliver both a better and more profitable product, I share 12 realistic ways they can improve the customer experience.
For the average person the risk is low, but it’s a new area of uncertainty. Congressman James McGovern (D-MA) says “American citizens are too often being detained as de factoo hostages in business disputes or to coerce family members to return to China.”
Maybe you share things to social media from the Falun Gong’s Epoch Times? That alone could create risk.
The airline wants to prevent a mass exodus of staff when they need those staff most. So they impose penalties for using sick time at inconvenient times even when someone is sick (and likely to get customers sick, too). In years past sick calls with documentation were excused but under the point system, they aren’t.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Every airline has a cursed plane that consistently has more problems than the rest. At United Airlines one of these seems to be Boeing 767-300 registration N641UA.
This aircraft keeps having problems. Just last month the plane diverted to Newark. The same 32-year old aircraft had a gear problem on arrival in Chicago from London and a fuel imbalance reported over the Atlantic that caused a diversion to Iceland. Now it’s an engine fire.
The hope is that by using these machines to allow passengers to leave liquids and electronics in their carry on bags the time per passenger in the regular (non-PreCheck) line will be reduced. Clearly somebody had to make a ton of money restoring our rights to where they were pre-August 2006, but did it really have to be Analogic considering the invasive nature of the TSA to begin with?
For anyone who ever thought, “I’d like my whiskey to smell like cake,” Glenmorangie makes a $100 single malt aged in ex-bourbon barrels and finished in a Tokaji dessert wine cask.
Christopher Ambler packed a bottle in his checked luggage and entrusted it to United. Then, he says, it was returned to him one-third empty.
Jameel Reid flew from Los Angeles to Atlanta and waited for his luggage at baggage claim. Atlanta residents aren’t used to waiting half an hour for bags – Delta offers a 20 minute guarantee – so after 30 minutes he pulled out this phone and tracked the location of the missing bag which he’d left an Apple Airtag in. The bag was already outside the airport.
Two days later he saw his bag’s airtag location returned to the airport, so he went back himself and contacted airport police.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
