How Marriott Fights Reselling Rooms [Roundup]

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Delta tech ops seems to be not what it once was. I’ve seen more duct tape in cabins as well as had more ASU engine gate starts (and delays associated with them) on recent flights. Is there a fundamental change or is this just small sample size?

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