Reader Aaron shares receipts from a recent trip through American Airlines terminal 8 at New York JFK, where concessions giant HMS Host is finding new creative ways to separate you from your money. They’re stacking on fees and inflated suggested tips – and, it appears, pocketing some of the money for themselves.
Competition in the rewards credit card market has gotten so intense that I believe the Sapphire Reserve card – the ‘it’ product when it was introduced just six years ago – has become passé. It was the most rewarding in the marketplace, and now merely a good card that I think has been surpassed in its rewards-earning.
But what if that card threw in a full United Club membership at no extra cost?
The Business Platinum Card® from American Express is one of the most benefit-packed products out there. Through June 30, 2025, there’s a huge new offer.
Southwest Airlines is expected by many to announce its first flight to Europe, launching Iceland service next year.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
The American Express® Business Gold Card had one of the better initial bonus offers already at 70,000 Membership Rewards points.
This is terrible customer service. The family could have made the flight, despite their American Airlines delay. They rushed to the gate, found the flight still boarding, and were relieved – only to have that taken away from them because (1) their seats had already been given away and (2) gate agents wouldn’t take the time to help them understand what happened.
You can no longer change the outbound portion of a ticket without affecting the return and this appears even to impact same day flight changes.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Passengers were initially told the stop was for a “fuel top-off.” Instead, video shot from inside the cabin shows at least eight officers in tactical gear storming the aircraft, ordering everyone to keep their heads down, and escorting a single male passenger off the aircraft. One officer rifles through the man’s rollaboard before the team exits.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
