Search Results for "bedding".
It was time to say goodbye to the Etihad First Apartment. I’d missed it so. The crew on this flight were absolutely outstanding. In addition to one of the most spacious hard products in the sky, the soft product was excellent. Food, service, internet, shower, I really couldn’t have asked for more.
British Airways business class is very serviceable. The new seat (which won’t be completely installed in their fleet until 2026, despite already being four years into the roll-out) is quite good. The bedding and amenity kits are good. Their main meals are ok, snacks chintzy, and breakfast worth skipping.
Cabin crew are friendly enough, though a bit overwhelmed in the Airbus A350 in particular.
The United Airlines flight attendants union, AFA-CWA, is telling crewmembers to pack (1) a flashlight and (2) latex gloves, so they can search for bedbugs during their trips. The union also reports cabin crew at Alaska Airlines, Frontier, Hawaiian, Spirit and others including American Airlines wholly-owned regional carriers Envoy Airlines, Piedmont, and PSA. Members are being told to be vigilant about bedbugs, not only at international carriers flying to Paris, where infestations have gotten the most attention lately. Check the mattress for bed bug remains That means looking at the corner of the mattress, seams, and labels Crew are advised that while the headboard is a place they can be found, not to actually remove the headboard because they could be liable for damage. Flight attendants are also advised to use hard sided luggage rather…
They’re in a bit of a pickle because they don’t have the financial strength and performance to absorb higher labor costs, and may be tempted to squeeze elsewhere. But this constrains revenue growth potential, and makes for an even bigger problem. As a high cost airline they also need to be a high revenue airline, which means offering a better product not just a reliable domestic schedule.
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Officially, you can take your business class amenity kit with you but not the bedding. People do it anyway, which shouldn’t be surprising since passengers at Delta Sky Clubs are dumping buffet items into their carry on bags and guests steal insane things from hotels.
Details of the new United Airlines lie flat business class seat for narrowbody Airbus A321XLR and a subset of the airline’s new Boeing 737-10 aircraft have been revealed.
Here, there’s a herringbone arrangement with passengers seated at a 49 degree angle, away from the window. And to pack in as many seats as possible, the patented seat creates an area that is shared between passengers – one passenger gets shoulder space, while the passenger beside them gets lower arm space – all in the name of cabin density.
United Airlines launched its Polaris business class product seven years ago. This was both a new soft product – meals, blankets, amenities – and a new seat or hard product.
United Airlines is launching Polaris 2.0 on September 20th, a refresh of the airline’s soft product. Employees are being given a mandatory one hour course on the new product.
You’re simply not going to get a quality night sleep on a mattress that’s been used every night, by different people, for over ten years. They’ll develop bumps and pockets, and guests will complain – no matter how many times mattresses are flipped and rotated (and cleaned, though this often happens just a couple of times per year). Some hotels even keep using ripped and soiled mattresses, but an upper upscale property should not.
Cabin crew on this flight were great. Sometimes not proactive, and I had a drink order simply forgotten, but they tried to work with what they had and that was really appreciative. When they apologize for it, I sympathize with them. They are being given business class tools (and a photocopied menu isn’t even that) for international first class, but that’s not their fault at all.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
