While the worst lines are most often reported at New York JFK terminal 4, things are bad across the system. Reports had been that at JFK Delta was even feeding passengers while they waited in long lines to get into the club.
Now the need for sustenance has grown beyond JFK.
Hilton has announced its new promotion for the first third of 2023: double points plus 1000 bonus points per stay at each different brand.
We’re entering another Covid wave. Peak will probably come in mid-January. In the meantime there’s a lot more Covid in the U.S. We can see that in case numbers, but most cases go undetected. Perhaps the best data source is wastewater measures. Flu and RSV are rising at the same time!
There’s been a lack of clarity for years over whether customer experience matters, or just operational metrics, and whether American is trying to be a premium carrier or a Spirit and Frontier competitor.
So I’m not surprised to see an internal memo going out to flight attendants telling them not to worry about missing catering, customers just want to depart exactly on time and that crew does passengers a disservice when they ensure long flights have food on board.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
It wasn’t surprising to see Kirby personally go down to meet picketing pilots during the airline’s board meeting in Houston. And it was a terrible look to see those pilots turn their backs on the CEO. And then for the union to brag about it!
Pollster Frank Luntz took to twitter to “shamelessly” beg for an upgrade on United flight 950 from Washington Dulles to Brussels, enroute to a Brussels Airlines connecting flight to Kigali, Rwanda.
Given the timing of his tweet, and that premium cabins show as full after clearing upgrades, it looks like his chances were slim.
Two years ago Racist Burger King got banned from Jetblue, so he flew American and got kicked off of them too. Somehow, though, he managed to fly American again after that.
That man didn’t like black people. Another Burger King took to the skies on Southwest, and this one doesn’t like Jews either.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Alaska Airlines and El Al announced a partnership three years ago. It’s taken until this week to introduce award redemption. You can now earn and redeem Alaska Airlines Mileage Plan miles for travel on El Al.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
