A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Last weekend the Delta Air Lines operation melted down. On Monday they cancelled 10% of their flights, and that’s with a bias towards delays – even overnight delays – to keep from running up their cancel statistics. They delayed many flights on top of this. Beset by confusion they even assigned a pilot to fly a Boeing 757 to Hawaii who wasn’t qualified to do so.
Now they’re cancelling more flights in advance, in order to reduce cancellations on the day of travel. And they’re starting now – for this weekend.
Since narrowbody aircraft are used on the vast majority of domestic flights, and even the vast majority of domestic flights over 1500 miles (American Airlines uses Airbus A321s for its ‘premium’ cross country flights between New York and San Francisco, Los Angeles and Orange County) it’s a major challenge.
And it means that non-stop flights are generally off the table for a subset of passengers unable to use modern narrowbody bathrooms. They have to connect using flights no longer than they’re able to ‘hold it’.
Nature is healing. Food matters. Customers may not have time to eat before a flight, or buy food on connections. The point of first class isn’t just “the Big Front Seat” unless you’re flying Spirit Airlines. It’s buying a less stressful and more effortless experience. Earning a revenue premium for the product means delivering things that make travel better for passengers, and time and again customers have stated that inflight meals matter.
The most expensive airfares in the country are at Washington Dulles airport, followed by San Francisco, Detroit, Portland and New York JFK. That’s according to Department of Transportation data for 2021. They tend to be either expensive airports with limited competition (New York JFK is slot-controlled) or dominated by a single airline without as much ultra low cost competition as those on the other end of the list.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
This week we got word that there would be a new Air France first class suite. Details were slight. There’s now a rendering that’s been shared from an Air France deck, which allows us to piece together an understanding of the new product.
Saturday’s Delta flight from Seattle to Kona, Hawaii – Delta 565 – was delayed over 9 hours and then – as the flight boarded – the airline realized that one of the pilots was not qualified to operate the flight, as relayed to passengers by the gate agent. It took an overnight – another 8 hours – before passengers were able to fly.
I’ve had passengers tell me they’ve arrived at their boarding gate in Charlotte more than 15 minutes to departure only to find their boarding door closed. And I’m told by employees on the ground there that at least some managers are enforcing 20 minute door closes when no more passengers are boarding (even if checked-in passengers haven’t yet boarded).
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
