The Attorney General of Michigan is getting involved with a family that owns around 20 hotels in Mackinaw City, Michigan and takes reservations for closed properties, moving guests to cheaper accommodations, and refusing refunds and cancellation. This family owns the hotel that went viral nationally last year after kicking a woman (“Dumb Democrat”) out late at night for complaining about leaking pipes in her room.
Perhaps the lawyer should have gamed this out better. But British Airways, by overbooking and downgrading a business class passenger, is most responsible. What do you think?
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
There’s a never-ending debate within aviation circles: is the most corrupt airport authority in Atlanta or Detroit, or is it the Metropolitan Washington Airports Authority or the Port Authority of New York and New Jersey?
Detroit has an aggressive new entry in the race, as a former manager is now a fugitive after being convicted in one of the nation’s largest-every bribery cases.
Delta filed its SEC 10-K and buried in the 272 pages are several interesting tidbits about the SkyMiles program.
You’d think that after Hertz realized they were mistakenly sending customers to jail, and facing a class action lawsuit, they would take steps to ensure they stop doing it if for no other reason that it would look bad in court to continue but also because post-bankruptcy incidents wouldn’t receive shielding by the bankruptcy court.
And yet I heard from a reader this morning about another incident that occurred this month alleging jail time during the Texas ice storm as a result of a false Hertz report.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
When you work in a union shop, ratting out your colleagues usually doesn’t end well for you. That was a lesson the union leaders tried to teach this flight attendant, it seems. They lost their job. But life probably is still going to be rough for the flight attendant who reported them.
There’s a big debate going on about whether flight attendants are fairly paid, based on the idea that they are generally paid only for the time flying and not for the time spent boarding an aircraft. A Change.org petition to change this has garnered over 100,000 signatures.
The petition rests on a fairly fundamental misunderstanding of how mostly-union contracts are bargained on behalf of flight attendants.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
