The captain said he couldn’t control the plane during takeoff. He veered left and hit a runway sign. The first officer grabbed controls and the plane climbed out. They lost a $100 million aircraft, but all of the passengers were safe. And both pilots still fly for American Airlines.
At the internal company ‘state of the airline’ meeting after Thursday’s earnings call (a recording of which was reviewed by View From The Wing), Chief Operating Officer David Seymour argued that it doesn’t make sense to upgrade baggage tracking technology until their airline partners have done so first. And CEO Robert Isom says that lagging technology at some of their hubs makes it harder to do so.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Does anyone know how Trip.com is able to sell Southwest Airlines tickets, since other consumer travel sites aren’t permitted to do so? What’s going on here? I never even knew the flights were for sale on this site until now.
The great equalizer in life – the place where there’s no inequality – is dealing with a European airline. Over lost luggage. At New York JFK.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Status passes both engender loyalty and protect the loyalty relationship. That’s a strategy more programs should think through.
Advertise one thing, charge something else, is the very problem with resort fees to begin with – but charging a different resort fee than what’s published on the hotel website seems next level.
80,000 miles for Delta travel between New York and Austin. How about 90,000 miles? Those aren’t saver award prices, but they’re now being charged by Air France KLM’s Flying Blue.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
