May
23
2022
A new viral video, with around 9 million videos, is circulating showing an agent at a United Airlines check-in counter and a passenger in a fight:
Brawl: Passenger And Agent At United Ticket Counter Go At It
Review: Seabird Resort Grand Estate Suite, Oceanside California
May
22
2022
I had reserved a points stay with confirmed suite upgrade at Alila Marea, but that hotel shut down for a private event and moved me to the Seabird Resort. It turns out that this was a lucky break because the suite I had at the Seabird was truly magnificent. Service and food on property were excellent, too. And I might never have stayed here otherwise!
Which Hotel Program Is Really The Best?
May
22
2022
We’ve seen re-launches of several hotel programs during the pandemic. Smaller programs like GHA Discovery and Shangri-La Circle are brand new. GHA, which has around 500 hotels but is adding several hundred more, was just a benefits program – but now offers cash rebates to spend at their properties (‘Discovery Dollars’). I really wish I had more opportunities to stay with both chains.
IHG Rewards has branded as IHG One Rewards – the one meant to signal that they’ve now ‘unified’ their brands, with all new elite benefits that even apply at Kimpton and Intercontinental hotel properties. With all these changes, which program is best?
How The American Airlines Club In Austin VIPs Their Guests
May
22
2022
Some of you will be sure that American Airlines treated me this well ‘because I’m a blogger’ or something like that. Believe me I do not receive special treatment from American Airlines. For several years I’ve been unpopular enough among certain members of senior management that I’m surprised I still have an AAdvantage account.
American Airlines Food & Cocktail Update [Roundup]
May
22
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
You Can Check In – And Check Bags – Closer To Departure Than American Airlines Says On Its Website
May
21
2022
American has now aligned self-service check-in machines to have the same cut-off times as the system agents use at the counter.
However there are still times when you’ll need to see an agent to take advantage of an exception.
Alaska Airlines Invited Employee Comments, Fired One For Commenting [Roundup]
May
21
2022
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
How American Airlines Is Convincing Flight Attendants To Offer Predeparture Beverages
May
21
2022
For at least five years American Airlines has been saying that the two things that drive premium passenger satisfaction with cabin crew are being addressed by name, and being served a predeparture beverage.
Now they’re turning to fortunate cookies to encourage these flight attendant behaviors.
Hertz Has The Most Insane Reason For Not Dropping Charges After False Arrests
May
21
2022
The reason Hertz gives for refusing to drop charges against any of the victims, even after acknowledging filing false police reports that have led to customer arrests, is insane. According to Hertz they can’t tell police they made a mistake or else police won’t believe them in the future.
Marriott Charging Some Member Credit Cards When They Try To Redeem Free Night Certificates
May
21
2022
Check your credit cards for erroneous charges billed by Marriott.
Marriott started letting members ‘top off’ free night certificates at the end of April. You can add up to 15,000 points to a certificate, making it easier to book rooms. Or at least that’s how it’s supposed to work, but Bonvoy members have been reporting that it’s gone very wrong.
