A former Customs and Border Protection officer, now working with Immigration and Customers Enforcement, shared her recent experience having Global Entry taken away from her. It wasn’t because she committed a crime, or forgot to declare fruit she brought back into the country. Instead, she says it was because she complained about an officer who processed her at the border.
A woman’s story about being scolded for breastfeeding on board her American Airlines flight is going viral on social media.
Akeia Escobar was flying Dallas – Fort Worth to Atlanta on American Airlines flight AA980 when, she says that a flight attendant told her to “cover up [her] breast.” But her “baby was latched and [her] nipple was not visible.”
The President of the American AAdvantage program says they’re working on something to replace award charts. He says has ‘no plans to devalue’ which means, of course, that he’s planning to devalue the program but not call it a devaluation. How do we know this?
Carnvial Cruises has an elite status match program. They will match against casino loyalty programs, because they want big gamblers on their ships. And the offer even includes free cruises.
A man in Sydney, Australia is trolling airline passengers arriving into the city. He’s painted “Welcome to Perth” – which is the capital of Western Australia, and on the other side of the country – onto his roof. Passengers admit being fooled.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Award charts are the fundamental cornerstone of a loyalty value proposition.. Always and everywhere that a frequent flyer program has dropped award charts it has meant big devaluations. There are no exceptions.
From reviewing cases reported on in media, and the cases I’ve heard about from readers, it appears that there’s an issue when customers change vehicles or extend rentals but the changes don’t get reflected properly in Hertz’s systems.
One customer was held in jail for 40 days over a rental that occurred eight years earlier Another reported renting a car that Hertz had already reported stolen. It clearly wasn’t stolen because they had it in their possession and rented it.
A man and woman who were traveling together on board Southwest Airlines flight WN4699 from Dallas Love Field to Fort Lauderdale on Wednesday got into a fight with each other – and wound up setting a fire.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
