American Airlines sent a memo to flight attendants on Monday called ‘Moments That Matter’ which encourages them to be prepared to avoid even slight delays that could stand in the way of exact on-time departures. Unfortunately for employee morale it came off as patronizing.
One tip, aimed at flight attendants who are scheduled to work reserve, has incited a anger – and a response from the union. American told flight attendants that they may need to skip meals.