Four check-in agents working the Spirit Airlines counter at BWI airport delivered a beat down to a passenger this week. The heated exchange escalates into a physical confrontation that left the man on the ground, repeatedly attacked by employees of the contractor working for Spirit Airlines.
After comments by American Airlines CEO Robert Isom at the Bernstein Strategic Decisions Conference this week, where he explained changes that he planned to make after the ouster of Chief Commercial Officer Vasu Raja, many customers and readers of this blog have speculated that the airline would right the ship. After all, Raja was famous for his belief that network is the product.
Would the high cost airline, which desperately needs to convince customers to pay more in order to earn a profit, finally focus on delivering a higher quality product?
Pakistan International Airlines is best known for sacrificing a goat as part of its maintenance procedures and flying with more passengers than seats (and making customers stand for 1700 miles).
American Airlines and its flight attendants were at the negotiating table with federal mediators in Washington, D.C. for the last six business days. The union reports back that no agreement was reached. They expect the National Mediation Board to insist on one ‘last ditch effort’ to reach an agreement early in June before declaring an impasse, which would start a 30 day ‘cooling off period’ before releasing the parties to ‘self-help’ (a strike).
United Airlines is bringing a new ice cream flavor to long haul business class, along with refreshed toppings and cake starting June 1
There’s exceptional availability in both business and first class on the New York JFK – Hong Kong route in April and May (generally first class is just back from Hong Kong) and you can use this to connect onward in Asia.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
A customs dog alerted to a passenger’s bag off of an arriving Amsterdam flight in Chicago on Saturday and it’s no surprise. The contents were easy to smell: raw African bushmeat that had been decomposing for 30 hours in transit, infested with maggots. The dog was so agitated that it began tearing at the plastic wrap as soon as the luggage appeared.
American Airlines is back flying to Port-au-Prince, Haiti after service was halted in March following planes being hit by bullets at the airport as violent gangs under the direction of Jimmy Chérizier (“Barbecue”) attacked.
The airline’s pilots seem comfortable going back.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
