During American’s “State of the Airline” presentation and question and answer with employees, Managing Director of Flight Service Brady Byrnes explained that they’re working through what’s next for meals and are talking with the flight attendants union “about what is the right timing both from a customer and from a crewmember perspective.”
The purpose of American’s current Charlotte meals test is to “kind of understand when we do reintroduce full service, what products we should be offering, kind of streamlining the service for our flight attendants and really making sure that our customers enjoy it.” The return to service is going to be streamlined.