A Delta Air Lines flight attendant told a female passenger she had a “stupid face” before kicking a couple off a plane. The incident began when the passengers were using empty space in a first class overhead bin, after first class had fully boarded. And, according to the passengers, the airline promised compensation – but first they had to remove details of the incident from social media. Yet the promised compensation never came.
This out of control flight attendant verbally assaulted,threaten us, and had us wrongly removed from our flight back in November. Delta ask us to remove all posts so they could take care of us. It’s been almost 2 months since Kenneth Jabonski has responded to us. @Delta pic.twitter.com/QiJYhV1x3p
— Thomas Todd (@TTTwitty74) January 30, 2023
As the passengers tell it, they were flying Orlando to New York LaGuardia on Delta flight 1260 on November 7. Since the third passenger in their row at the front of coach didn’t have room for her bag in the overhead, they tried to move things around in the bin above them. But, noticing empty space in a first class bin nearby and first class already fully boarded, they made use of that space.
A flight attendant objected, however: first class bin space is for first class passengers only. Delta puts signage on their bins to that effect.
Reportedly the flight attendant took bags out of the bins, and told the passengers that backpacks had to go underneath the seats in front of them. That’s where the conflict began, because the passenger here tells me he’d “paid for comfort+” (even though he’s a Gold elite and his wife is Platinum) and didn’t want to lose use of their extra legroom. The backpacks turned out not to fit under the seat in any case.
However conflict didn’t end there,
Now the safety video is about to play. She stands right in front of us and I’m not looking up at her so she says very rude for me to watch the video and I might learn something. So I pointed out that I was indeed watching the tv in front of me to the left.
So then she looks at Jen and says don’t look at me with that stupid face. Jen looks at her and ask her what she just said and then the lady says that she is from the Bronx and you don’t want this. The only thing Jen was doing is smiling. So at this point I started to video her. …[She] informed us we would be kicked off the plane and that I was not allowed to video her.
…So they [return to] the gate and about 5 people come on to remove us from the flight.
The passenger says that, after reviewing video, Delta’s agents apologized. So did the flight’s captain. However the flight attendant felt “unsafe” and wasn’t comfortable working the flight if they were on board. So they were kicked off, rather than cancelling the flight.
They were rebooked on another flight through Atlanta, they say, and upgraded to first class for their connecting flight to New York.
They were ignored by customer service which had promised a follow up, however, until they posted video to social media. That’s when Delta reached out and asked them to remove the content ‘as an act of good faith’ and to ‘show we are in a partnership’ while working out compensation. But once they’d done so, Delta went silent. So two months later they returned to twitter to share their story.
According to a Delta spokesperson,
We apologize for the delay in travel for all customers on flight 1260 from Orlando to LaGuardia on Nov. 7, 2022, after the flight crew made the decision to deplane some customers shortly after departure. Those customers were rebooked on another Delta flight and we’ve been in contact with this party to further apologies and compensation.