In January 2020 a passenger lost their iPad on an American Airlines flight from London Heathrow to Dallas – Fort Worth. As they explained it “somehow got ‘swallowed’ by [the] seat” in business class.
The passenger reports that the pilot (!) helped him to “partially strip away some of the seat upholstery including the life vest” but they weren’t able to find it. And they abandoned the search.
- He had a connecting flight to catch in Dallas
- The aircraft had a quick turn, so they didn’t think they’d get much from maintenance in the interim (since real help would mean delaying the flight).
The iPad’s batter lasted long enough that the passenger was able to track its journey to Miami and Charlotte, but when the battery ran out so did any hope of ever seeing the device again.
Fast forward to May 2022 and the passenger got a phone call from an American Airlines mechanic in Tulsa. The man called to say that the iPad was found while the aircraft was in maintenance. Because it had been locked with a startup screen that showed the passengers number, he was able to reach out after recharging it.
The passenger tweeted @AmericanAir to help. And the iPad is being shipped home to its owner – two years and a pandemic later. Kudos to American Airlines mechanic Roberto in Tulsa and to the American Airlines twitter team! And yes passenger had already replaced his iPad.