A woman and her travel companion were removed from Air New Zealand flight NZ424 from Wellington to Auckland for refusing to watch the airline’s safety video. They were seated in an exit row.
Really though who doesn’t want to watch the Air New Zealand safety video? I’ve even wondered if Air New Zealand should stop flying and just focus on their core safety video business.
The airline is known for its creative safety videos, though its most recent attempt was pulled from aircraft amidst criticism. It’s still on YouTube though:
Since a police spokesperson said that the woman was being cited for “the use of a cellphone” I thought that perhaps the story was being misreported — that she wasn’t actually being hauled off by law enforcement for refusing to watch the video but rather for talking on her phone after being instructed by crew not to do so. Nope. That’s not what happened at all.
“The video started playing and the flight attendant held up the card, but the woman started looking down at her book.”
She soon picked up her phone, and both she and her male travel companion were looking at their phones, she said.
“A flight attendant said very patiently ‘Can you please watch what’s happening because this is the exit row’.
“The flight attendant was super kind and kept asking her, but the woman put her fingers in her ears.”
Air New Zealand in Sydney
They weren’t talking on their phone. The woman was first reading a book instead of paying attention to safety instructions. Then she was looking at her phone. When the pilot announced they’d be returning to the gate, though, the woman did start talking on her phone — she “loudly tried to make a booking with Jetstar.”
The woman was “carrying a Louis Vuitton bag” so make of that what you will.
(HT: Tommy L.)