Singapore Airlines passengers who flew Paris to Singapore, enroute to New Zealand, are demanding a refund of their premium economy tickets after they say their flight was ruined by flatulence – dog flatulence.
The passenger seated beside them in the “W” cabin had a dog, breathing heavily in a sound that they first thought was snoring. The dog’s owner explained that it was an emotional support animal, because he was “nervous.”
Halfway through the flight the dog wasn’t just snoring. A smell wafted through the cabin that became “intolerable.” The dog was also occupying the husband’s legroom, since it was too large for its owner’s space even in premium economy.
“[The passenger] couldn’t have the dog out in the aisle because they couldn’t get the trolleys through, so it had to come in further, which meant his head was under my husband’s feet.
“My husband was in shorts, and was getting the dog’s saliva goo on his leg.”
Credit: Gill and Warren Press
Things became so difficult that, with the help of a flight attendant, this couple downgraded to regular coach.
- Since they didn’t get their full seat, and they were made so uncomfortable in premium economy they feel they should get a refund
- And since they didn’t even get to fly in the premium economy they paid for half of the flight, they feel they should get money back
- But Singapore Airlines offered them a US$75 (SG$100) voucher.
They believe they should have been given at least for the difference in price between coach and premium economy. Now they want a full refund for the Paris – Singapore flight. Things are made a bit more complicated because the trip was actually booked through Air New Zealand.
If a seating arrangement is so untenable that a customer downgrades inflight, it does seem reasonable that the difference in fare should be refunded. The discomfort was because of the dog and their owner, but it’s an arrangement that’s still the responsibility of the airline, and the passengers who moved certainly didn’t get the product or experience that they paid for.