This is probably the ultimate first world problem sort of complaint, but American has replaced the first class warm cookie of deliciousness with one that isn’t worth eating, and that I decline now every time.
Perhaps that’s good — I don’t need it anyway — but I share my experiences and thoughts on this blog both large and small, I compliment the little things and criticize them too.
Meal service isn’t just about whether there’s a meal, but what’s served. When I first started flying for work in the mid- to late-90s, lunch on a cross country flight might be a steak, served in courses after an appetizer of shrimp. I remember how controversial the ‘gourmet’ burger was on United in early 2001, and it was much better than the cheeseburger on American and Continental in the late 2000s.
Goodness knows there’s an uproar when airlines cut ice cream sundaes from first class.
Back in August, American sought to reassure us that they were keeping warm cookies.
But as I wrote about six weeks ago, it’s a different cookie.
smaller, no choice of kinds, and not nearly as gooey or delicious.
The Forward Cabin agrees with me, the new cookie is a true devaluation.
[T]he cookie is more dense. The center is more “cake” that gooey, and it looks to be more pre-packaged than before. I was only offered one flavor to choose from – chocolate chip – and no milk. The “original” cookie was more moist, had an outer “crust” and was less sweet than the new cookie.
American is adding meals back to some flights where they were cut this coming Saturday. But they need to bring back the old cookie.