About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. @Skaner,

    Agree 100% spelling mistakes should be a dead giveaway it’s not legit!

    However, the minor imperfections such as an extra dot, that easily can be mistaken for dirt/debris/scratch/cracks in glass (etc.) on one’s screen instead of a ”tell” for a defect indicating a scam is not always readily apparent, especially to anyone who’s vision, be it from garden variety genetic outcomes at any age in life, young or old, isn’t a perfect 20/20 – or especially for those over 40 years old, whose eyes commonly begin to experience problems with reading small text (as in under 12 pts.) in general (for example, small fonts in print or menus in restaurants [more so in dim lighting], etc.), but even more so on mobile devices where the screen size further reduces the size of much text (especially in the URL address field where enlarged text features may not include that part of the web page).

    Also, and as Gary notes, even for those with perfect 20/20 vision, the substitution of a pipe symbol, “|”, for the lower case “l” in delta.com is not going to be readily apparent at all.

    For example, from the sample of nine shown below, how easy is it to QUICKLY (all caps used for added emphasis, not “screaming” or shouting) spot the difference between the correct version using the lower case “l” versus the fraudulent version with the pipe “|” replacing the “l”?

    1.) delta.com
    2.) delta.com
    3.) de|ta.com
    4.) delta.com
    5.) delta.com
    6.) delta.com
    7.) de|ta.com
    8.) de|ta.com
    9.) delta.com

    Sure, some may be computer/device savvy (or even proficient coders who’s eyes are experienced enough to detect readily) to spot the difference immediately, and some may also be exceptionally gifted to see the difference quick enough to know something’s NOT “kosher” about the URL, but a great many will not be able to detect the jenky pipe symbol for the proper lower case “l” that our brains are already so conditioned to see, or which may yet also be distorted by the type of font used on ones’ device, that even if the pipe symbol stands out upon closer inspection, our brains still “see” as de|ta.com – even if it isn’t delta.com!

    Especially when the rest of the image features much larger fonts and/or other intentional “distractions” such as bright colors or a “survey”, all of which is very much intended to shift attention towards the center and bottom of the screen and away from the ever so slightly “fudged” URL that the scammers use to perpetrate their frauds.

  2. Some have noted that scammers often make intentional grammar and spelling errors, in order to avoid dealing with the perceptive folks who notice them. Put another way, they want to reach only the less knowledgeable folks.

    In this case, the fakes are so good that I believe they could do away with that filter.

  3. We need a “help I’ve fallen and I can’t get up” alert system for my elderly mom and aunts who constantly fall for this.

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