Marriott CEO Anthony Capuano makes two points about low wage workers in a recent interview. Amazon pays entry level workers too much, and that’s making it hard for hotels to hire cheap ‘in some markets’. And after mass layoffs in 2020, workers don’t trust hotels as a place to build a long-term career.
At Dallas – Fort Worth airport low wage retailers are looking to the airport to forbid competition for workers in order to keep wages down. Marriott doesn’t have that options for its hotels.
It’s likely that the ‘worker shortage’ that keeps airport Starbucks closed, and other businesses short staffed, will abate in the fall when kids go back to school (free childcare) and pandemic unemployment ends across the board.
However Capuano earns a seven figure base salary with total compensation up to $9 million. It’s somewhat rich for him to complain that hotel employees make too much.