My pictures of this lounge aren’t going to be very good, but that’s actually the crux of the review.
I got off a regional flight from Denpasar and when I arrived at the train which moves passengers between terminals I realized that I left my camera on the flight. I froze. What should I do to get it back? I hadn’t even paid attention to which gate I had gotten off at, but I could have figured that out. Should I return to the gate? While Singapore flight attendants provide outstasnding service, I find that their ground staff do not always and out of the box thinking isn’t usually a strong suit.
I was flying business class for the short hop but connecting to Singapore Airlines first class on an award ticket. The lounge I’d be using for my layover was Singapore’s “The Private Room.”
About five years ago I was connecting in Singapore from Lufthansa first class to Singapore business, and by the time I made it into Singapore’s business class lounge they were aware that my wife had left some DVDs on the Lufthansa flight, and we were told they would be waiting for us at our connection.
I decided the very best strategy would be to proceed to the lounge and ask the staff there to track my camera down for me.
I proceeded up to the terminal 3 Singapore lounges and showed my boarding pass. I was escorted through the first class lounge corridor to the Private Room.
My boarding pass was checked again — they appear to guard entrance jealously.
When I arrived there I explained the situation — the flight I had gotten off of, the seat I had been in, where in the seat I thought I had left the camera. They immediately went off to see what they could do.
There was only an older Russian man and a young woman who I really do believe in this case was his daughter in the lounge. I’m surprised generally how empty The Private Room is, thinking that there must be many more Singapore Airlines first class passengers waiting for flights than make it to the lounge.
When The Private Room first opened it was for paid first class passengers on Singapore only. It remains for Singapore’s first class passengers, it is not open to first class passengers of other Star Alliance airlines and it is not open to passengers based on status. But it is now available to award passengers, and I was on an award ticket.
With the reduced exclusivity, oddly enough, hasn’t come crowding.
It’s a nice, peaceful space that’s biggest claim is its exclusivity. It also, in my opinion, has the second best food of any airline lounge — behind Lufthansa’s first class terminal (I’m a sucker for their wiener schnitzel). Otherwise it’s really just a quiet space.
There’s a buffet and menu service, and you can eat either in your restaurant or anywhere else in the lounge.
Here’s the restaurant.
Here’s two of the pages of what’s on offer to order:
I couldn’t go without trying the satay…
…and the lobster
Besides the restaurant and lounge area, there’s a restroom with nice enough showers.
They do a really nice job with food. The place is empty. Service is good. And the lounge is comfortable. That makes it a very good first class lounge.
It does not, however, put it in the league with the Lufthansa First Class Terminal in Frankfurt, Thai First Class Lounge and Spa in Bangkok, or Qantas First Class Lounge in Sydney. There’s better food and service, but fewer amenities (no spa) than the Etihad first class lounge in Abu Dhabi. It’s a great place to visit between flights, but I don’t think I would arrive at the Singapore airport super-early to ensure plenty of time there.
I do have to give them substsantial props though — by the time the food I’d ordered had arrived, the lounge staff member who greeted me that I explained my camera dilemma to had returned and let me know that they located my camera and it would be waiting for me at the gate of my connecting flight. And it was. I couldn’t have been happier and more relieved.