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American said to expect more premium cabin award availability, that there’s be more to come beyond what we’d already seen, and that it would be noticeable.
There’s a ton of flights with at least 4 business and 4 first class award seats available to a variety of destinations. And it is interesting that we are seeing this before premium cabin award prices go up on March 22 even!
There is plenty of first class award space on Japan Airlines for New York JFK – Tokyo and Chicago – Tokyo over the next 6 weeks. There’s also a new pattern for American’s Dallas and Los Angeles – Tokyo flights releasing premium cabin award seats.
When there’s first class available it’s on JAL’s Boeing 777-300ER which has their new first class suites. American charges 62,500 miles each way between the US and Japan (as well as Korea). Make Tokyo your connection and continue on in Asia and first class awards are 67,500 miles each way.
United has soft launched a meet and greet airport assistance program with Global Airport Concierge that so far is available at Newark and Chicago O’Hare.
At departure they’ll meet you curbside. On arrival they’ll meet you on the jetbridge. They’ll monitor your flight and assist with rebookings. You get priority check-in and premium security line access. You’ll get escorted to and from your gate.
What is the value of miles and points by airline, hotel and credit card program? Miles used to be thought to be worth 2 cents. I think that conventional wisdom developed out of the idea that a cross country flight cost about $500… or 25,000 miles. 20 years ago that was generally true, and award availability wasn’t really a problem either.
I’m going to share my own rough and ready number for several different programs. And I’m going to explain how I think about the value of miles — why they are different for different people, and for different circumstances of how you plan to use them.
Here’s how to think about the value of miles and points by airline, hotel and credit card program.
Delta’s astonishing arrogance is covered in a piece by Benét Wilson for Airways News that basically asks whether Delta CEO Richard Anderson is an evil genius.. or just evil?
While frequent flyer programs may have been overly generous, especially coming out of the Great Recession, and no longer need to be as rewarding to fill incremental seats on planes — and Delta could extract surreal amounts of cash from American Express after their co-brand issuer lost its deal with Costco — research suggests they may have wrung out way too much value from the SkyMiles program and could be on the verge of hurting themselves by it.
Fuel surcharges don’t matter much to most consumers. They’re advertised as part of the paid fare when buying a ticket. They even earn credit in revenue-based frequent flyer programs. They really only matter to consumers who have airfare discounts that don’t apply to the surcharges, and to frequent flyers booking awards.
Since fuel prices have dropped, and fuel surcharges are now absurd on their face, several airlines have just renamed ‘fuel surcharges’ as ‘carrier-imposed surcharges’. In the US that’s important because in the US fuel surcharges unrelated to the price of fuel are considered by the DOT to be illegal.
Now there’s literally no justification for the surcharges. They’re just a fee for nothing. They’re ‘carrier-imposed’ (of course, who else sets fares?) but don’t cover anything in particular. That begs the question, why do airlines do this?
Reader Susan contacted me about a problem with an award ticket she had booked. She had business class awards flying Denver – Los Angeles – Honolulu – Sydney with travel to Honolulu on American connecting to Qantas.
She tried to rebook onto Qantas San Francisco – Sydney which was showing available. The agent changed her reservation and queued the award tickets for re-issue. When the tickets didn’t get issued, she called and learned that her reservation was cancelled.
Whether the frequent flyer miles game seems to be historically rewarding, or in dire straits, depends on your perspective and time horizon. The game is different than it was 2 years ago, very different than it was 5 years ago, and orders of magnitude different than it was fifteen years ago.
If you got into the game any time since 2008, the current state of affairs must be downright depressing. You got in at one of the most generous times in history. Programs have gotten smarter, and loopholes close. But on the whole they haven’t gotten simpler, so outsized opportunities remain.
The programs are like the casino house — they set the rules, so over time and across the majority of their customers they’re the ones who should win. The game though is still fun to play, and a small percentage of players can still win. That small percentage, of course, is us.
The indispensable subscription-only Airline Weekly ran numbers looking at year-over-year revenue and costs for various airlines in the third quarter, and the difference between those figures, rank ordering carriers.
United and American outperformed Delta by this measure — they saw their costs decline more (11% and 12%) than Delta (7%) though their revenue declined more (-2% and -4% versus -1%). American is certainly under revenue pressure from Spirit, which has it’s own problems — a 2% increase in costs despite declining fuel prices.
The gap between Allegiant – at the very top of the list – and stagnating Spirit underscores that there reaches a point where ultra low cost carriers are no longer well-positioned to cherry pick routes and must face serious competition from larger airlines.
Delta has made changes to its secret award chart for travel starting October 1. Only they haven’t bothered to tell anyone about it.
Despite eliminating award charts, Delta does have an award chart. There is saver award inventory (all partner awards are saver awards), and the price of awards is fixed when it’s available. Delta just doesn’t publish the chart any longer.
Delta wants to go revenue-based on redemptions, but revenue-based redemptions are transparent…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
