There are several elements to the first class experience that start and end entirely outside the in-air experience. Airlines that compete at the top end have invested heavily in their ground experience alongside their inflight soft and hard products. Some of the best are: Thai Airways Lufthansa Qantas A notch below, in my view: Emirates Etihad And then: Asiana Cathay Pacific I’ll go out on a limb and claim that Qantas has the best first class lounge food. It’s nearly all cooked to order out of an open kitchen, with no buffet (though there are substantive bar snacks strategically placed throughout the lounge). Singapore’s Private Room has a good cooked-to-order menu, and a willingness to go off-menu to accommodate preferences, but I’ve found the food to be only average. Lufthansa’s Do&Co offerings are quite good…
ASIA
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Singapore Reverses Course, Agrees to Honor Mistake Fare
Last week I reported that Singapore Airlines was refusing to honor a business class mistake fare between Sydney and London. It wasn’t a cheap fare — about US$3000 roundtrip — but apparently intended as an economy rather than a business class fare. There are varying reports of between 400 and 900 tickets purchased. And after much criticism of the decision to tell these customers to pound sand they’ve changed their minds and will make good on the tickets. SINGAPORE Airlines (SIA) said on Monday it will allow about 400 passengers to fly business class after they purchased fares at economy-class prices in Australia following an embarrassing ticketing bungle. …About 400 passengers will fly up the front of the plane using tickets that were as much as A$5,000 (S$5,500) cheaper than they should have been. Singapore…
American Airlines: How to Get Your Two Workforces to Resent Each Other
As American and US Airways continue to merge their operations, one of the key issues is labor integration — and not just getting combined work contracts for flight attendants, pilots, and other groups, but getting the two work forces to operate as one and to be be both happy and productive. American management does realize that they need to avoid the kind of ‘us vs. them’ mentality that often pervades mergers. Legacy Continental flight attendants sometimes still announce that their United flights are operated by Continental crew. They’re proud of their heritage, think they’re better, and resent legacy United employees. So when American’s CEO says things like this, he probably isn’t helping: Mr. Parker said the most surprising thing of the past year was how many things needed improving at American once he arrived from…
How Much Are Miles Really Worth? Valuations for Each Program
What is the value of miles and points by airline, hotel and credit card program? Miles used to be thought to be worth 2 cents. I think that conventional wisdom developed out of the idea that a cross country flight cost about $500… or 25,000 miles. 20 years ago that was generally true, and award availability wasn’t really a problem either. That was long before: Airline alliances opened up huge possibilities for miles. Mileage programs increased the cost of many awards. Awards became tougher to get with flights full. Plus the 2 cent number probably wasn’t ever true to begin with. Many different folks have taken a stab at how much miles are worth. For this post I’m not going to give you a single number. I’m going to share my own rough and ready…
American Airlines (and other oneworld alliance) Elites Get New Checked Baggage Benefits
The oneworld alliance has improved its free elite checked baggage allowance and priority baggage handling. Specifically mid- and top-tier elites will get priority baggage delivery and mid-tier elites get an increased checked baggage allowance. Priority Baggage Delivery oneworld Emerald and Sapphire members — in the AAdvantage program the equivalent is Platinum and Executive Platinum; with British Airways Silver and Gold — will receive priority luggage tags when checking baggage on any oneworld alliance member. Notice I say the benefit is for priority luggage tags rather than “priority checked baggage” as oneworld advertises — because there’s huge variability across airlines in how well priority bags are delivered. It’s fair to say that the benefit will be equivalent to what’s offered to business class passengers. Whether the execution happens or not varies by airlines and airports, though…
Please Keep Perspective: Air Travel Isn’t Everything That’s Wrong With Society
Frank Bruni packs a ton of complaints about aviation into a single New York Times column, which really is meant as an allegory for his complaints about society as a whole. He packs a lot of disparate complaints into one column! lack of infrastructure investment poor manners inequality The ‘rich get richer’ theme doesn’t especially work in aviation, at least in the US context he’s describing since airfares have gotten far lower over time in inflation-adjusted dollars, even after including all add-on fees and even with the run-up over the past two years. legroom hasn’t gotten materially worse, even with JetBlue adding seats and American adding seats. In fact US carriers have been adding extra legroom seating that offer a mid-range product between economy and first class, it’s easy to forget that “economy plus” is…
Book a Stopover… Even When Your Frequent Flyer Program No Longer Gives You Free Stopovers
Just because your frequent flyer program no longer allows stopovers included free as part of an international award (American eliminated them entirely, Delta sheds them completely January 1), doesn’t mean you shouldn’t book a stopover. The point of this post isn’t that it’s possible to still trick a program into giving you a stopover for free, although some programs with distance-based award charts can give you cheaper awards with a stopover than without one. (British Airways, which prices each segment separately, can be an example of this.) Rather the point is that a stopover may cost you fewer miles than you think — certainly fewer miles than making an additional trip to another region of the world. So it may make sense to spend the miles to visit another city, even though it isn’t “free.”…
Another Star Alliance Program Devalues
tommy777 passes along two articles in Norwegian cover the details of SAS EuroBonus’ plans to devalue their program on January 1. Changes from January 1, 2015 in brief: Lower point earnings on the cheapest tickets in SAS Go and SAS Plus Europe will be 1 zone (not 3 as before) Higher point earnings in SAS Business to/from the US and Asia Lower point requirements for Gold status: 45 000 Basic points (previously 50 000) or 45 one-way trips* (previously 50) Lower point requirements for Diamond status: 90 000 Basic points (previously 100 000) or 90 one-way trips* (previously 100) *Valid on SAS flights and selected destinations on Widerøe. The new earning rates have fixed earn based on where you’re traveling. All of Europe has a single amount of miles earned based on the fare class…
The Airport Lounge Is 75 Years Old
Airline lounges are 75 years old. The first one was an American Airlines lounge in New York. American has a great online history of its lounges. The original club opened in 1939. New York’s Mayor LaGuardia was criticized for having too big an office at New York LaGuardia airport so he rented out some of the space to American. They couldn’t name it “Admirals Club” because a judge determined people might think it was for Navy Admirals only, so it was named “Flagship Club” (American’s current lounges are Admirals Clubs while their first class lounges are Flagship Lounges). The second club was at Washington National airport. They weren’t allowed to serve alcohol, so they stored bottles for members. This practice continued until liquor laws were changed in 1970. American’s sales department gave out memberships, with…
Should I Book an Award Ticket, or Buy a Ticket and Upgrade With Miles?
Reader Megan asked, What’s the best way to travel first class to Asia? Buy a ticket and upgrade, or go with miles? Great question, because it gets at understanding several key issues about international airline travel, and about miles and points. First of all — although once upon a time American Airlines used to allow double upgrades — no airline is going to permit upgrading from coach to first class. Business class is a different story, although many people use the terms interchangeably. If you want first class you need to buy a business class ticket (say, $3000 to $8000) and upgrade. So for the rest of this post I’m going to read the question as, “should I book an award ticket, or buy a coach ticket and upgrade to business class?” If you’re an…
