This is a flight departing from California but it could be any – or every – Spirit Airlines flight as a an agent for the airline announces, “Everybody’s attention right now! Right now! Alright, now, [do you all] wanna get on this flight or not?”
She continues her rant to passengers waiting for their flight to Las Vegas, “everyone’s gonna shut up and we’re gonna say this once, and we’ll only gonna say this again ’cause we’re frustrated as hell!” Maybe she’s referring to the flight delay or maybe she’s referring to all of the airline’s fees. Either way, the crowd erupts!
@clubkev not only did they threaten me for recording them, but they INSISTED that i was a ‘flight risk’ for simply asking what flight they were delaying smh ♂️ #spiritairlines #customerservice #fyp ♬ original sound – kevin
Then another agent tries to get out from under the weeds. Everyone want answers and she can’t concentrate – and she lets passengers at the gate know she hasn’t a clue – she seems like she’s going to have a breakdown unless passengers give her “a minute.”
Please be quiet so I can figure what’s going on, I don’t even know what aircraft you’re gonna.. everybody’s screaming numbers. I don’t know what I have. I’m gonna be honest. I don’t know what aircraft is getting up there, I don’t know what’s going on. You guys won’t give me a minute. Please give me a minute. Please.
@clubkev Replying to @robotkyle i gotta say, these Spirit employees are top notch at customer service!!! #spiritairlines #wrongnumber #fyp ♬ original sound – kevin
Just a month ago four check-in agents for Spirit Airlines gave a passenger a beat down at BWI airport. And watch this Spirit Airlines gate agent lay down the law with passengers when cancelling a flight. Here’s one swearing at a passenger in the TSA security line.
These Spirit agents are tough. But they have to be. We’ve seen passengers attack Spirit gate agents when their flight is delayed and agents take refuge shutting the boarding door to block rowdy passengers.
I used to, in a pinch, take a short Spirit hop once in awhile.
Cheap. Point-to-Point. No bags, no carry-on. Faster than the bus.
Until that last time? Out of Las Vegas? Full flight to the PNW and they dragged the agony on for several hours before canceling. Abruptly and with no re-accommodation. That day. or the next day. Or the day after that. Crazy abuse of the 180 passengers trying to get home.
Never again. The flight could be free and I would not take it. The downsides are just too ugly when they fail.
@ Gary — “Tim Dunn, shut up and listen!”
So not only should you not fly Spirit, you should also never work there, as they do nothing to equip their front line employees to deal with service interruptions.
FWIW reason, Mr. Leff does not mention the airport captured in the video.
It’s Burbank – all the way at the end of the A concourse at gate 9.
I thought Spirit was operating from the even smaller terminal B?
If Spirit can’t handle/manage it’s current BUR operations – whether it’s crazy passengers and untrained/unskilled outsourced gate/ground agents, how in the hell is Spirit going to manage when they “expand” to SJC and SMF from BUR in September? They recently added OAK and PDX in addition to their LAS flight.
At least over the years, WN has mastered how to operate at BUR with small gates and full flights!
The smart passengers are over at Alaska (in terminal B) and Southwest – where the boarding process is smooth and civilized. Even ULCC Avelo doesn’t have issues such as this at BUR.
BUR is going to burst at the seams – and we’ll be seeing events like this unfold on the local L.A. TV news stations.. KTLA Channel 5 LOVES covering stuff like this!
SO_CAL_RETAIL_SLUT
I would say the actions of the Spirit airline agents in these situation was Absolutely un-called for and at the same time- Un-becoming of them and they should of known much better than to act like spoilt-out of control brats having temper tantrums. If you are gonna be agents for an airline company or companies,then you should act in a more mature manner and also someone whom can also be trusted to do their job properly. In all honesty here,I think those gate agents that work for Spirit airlines should be Fired on the spot and replaced with more mature/ responsible workers
What a shame. One might think that Spirit’s management would get the picture. We hear all about American’s Isom and upper management’s contentious relationship with their employees. One has to wonder WHAT THE HELL is going on with Spirit’s management? I don’t think AA’s management is completely brain dead (well…they are close) but Spirit…are there any lights on in management’s heads? On the other hand, passengers who could not otherwise afford to fly a decent carrier can fly Spirit. Spirit’s employees probably can’t get a job anywhere else either. The mix is explosive!
Spirit & Frontier airlines. Two of the worst airlines to ever operate. All they hire are thugs and folks that can’t find gainful employment elsewhere… sad
It looks like the origin of the problem is a non functioning public address system. As a person with a mild hearing impairment, I find that happens too often in airports and is so annoying – someone without a strong and clear voice trying to yell over a crowd of people not paying attention and engaged in their own conversations. I get her frustration, but also add that she becomes super unprofessional about it.
Flew spirit once. Never seen more people in pajamas, slippers and toaster covers on their heads ! The ghetto of the sky.
Orange vest usually means new/probation/trainee, guessing they had no idea what they were getting into.
If she had said “STOP! Collaborate and listen” everyone at the gate would have paid attention…
The lovely losers of Unifi appear to be the the actual employees here.
You paid $29 for a flight and you’re surprised that you’re treated badly?
Hey Robin, good luck finding many mature and responsible workers willing to work for the pittance that Spirit pays and their toxic work environment. Spirit is cheap. You get what you pay for.
In all fairness many of the passengers were acting bratty too. They won’t even let the gate agents speak.
Part of it is these ULCC gate agents are contractors that sometimes work flights for multiple airlines. In my experience, they’re often understaffed, ill-equipped by the airline hiring them to handle IROPS and poorly trained by their employer. Recipe for disaster.
I’ve had an overnight delay at Frontier before. The Frontier crew up and left, leaving Menzies to clean up and they received no direction from Frontier HQ. It was shambolic. Most people slept at the airport because Frontier only issued a $15 meal voucher and a $50 flight credit, but it took two hours just for Menzies communicate that.
I won’t fly Spirit either. If I want a bargain, I fly Allegiant. They don’t fly out of all airports, but they don’t over sell, they’re on time, and the pilots like to joke with the passengers. One flight to St. Pete after landing the pilot said “welcome to Jamaica, it’s a sunny 115 degrees today…”
Strangely enough, the very next post of Kevin’s (the poster) says it was staged for an upcoming show….
https://www.tiktok.com/t/ZTNfjMMXC/