About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. If only there were vinyl record stores (or MTV actually played music videos) in America, cuz “Entertainment Tonight” would be able to jump-start his career, saving everyone.

  2. I think Marx is pointing out that the crew was ill-equipped to handle this passenger, and I am assuming the aircraft didn’t even carry the ubiquitous nylon cable ties. Lesson learned, Korean Air.

  3. Didn’t Korean Air get tasers approved back in like 2004? Why were they demonstrating the proper way to “ride the light”?

  4. Didn’t Korean Air get tasers approved back in like 2004? Why were they NOT demonstrating the proper way to “ride the light”?

  5. Richard Marx is not a has been singer. He has several new albums out! Clearly you are not a fan of Richard Marx.! He was reacting to a bad situation and we got it under control. Thank God no one was hurt badly. Gruyere you better get it together so you don’t have the same kind of incident happened again, maybe you need a man on the flight to do your heavy lifting for you.

  6. The failure here is once he was put in the seat and restrained he was able to get up again and again. Yes, the flight attendants are probably not strong enough to handle an aggressive passenger like this so they required help from other passengers. I don’t really fault them for that, but once you have help from other passengers and you get the person in the seat they NEED to know how to restrain the passenger until the police arrive. The whole idea of flight attendants training in kung fu is a total joke. You don’t give someone a few classes and all of a sudden they become bruce lee. It requires a significant amount of training and constant practice, so that is all rather pointless. What they should know how to do is secure people who are threats into the seat. The problem isn’t the flight crew its the airline in poor training and not giving them the supplies they need.

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