After United called the cops on a passenger and he was dragged off the plane and bloodied, an American flight attendant nearly hit a baby with its stroller, and a Delta flight attendant threatened to have the government take young children away from their parents, any show of kindness by an airline is news. Even if it happened two years ago.
- Her flight pushed back from Chicago Midway to Columbus, Ohio. Then it returned to the gate. Her husband was trying to reach her but her cell phone was off, as required, so he called the airline. Their son was in a coma in Denver.
- Southwest rebooked her on a flight to Denver. Southwest didn’t charge her anything.
- She was given preboarding for her Denver flight and a packed lunch.
- They rerouted and delivered her checked bag.
It’s a great story, but it shouldn’t be part of the current narrative of airlines abusing customers.
There are plenty of great Southwest stories, like diverting for this healthy crying baby and congratulating passengers for drinking all the booze onboard.
But the story of Peggy Uhle isn’t a recent one. It occurred in May 2015, just weeks after Southwest forced a woman to turn off her cell pone for push back as she was receiving texts from her suicidal husband. He proceeded to kill himself.