Singer Jason Derulo (to show you how unhip I am, I had no idea who he was) showed up at the Reno airport on Saturday to fly Southwest to Los Angeles.
Apparently TSA Precheck was closed, and so he demanded that Southwest Airlines provide him with an escort through security. (There are mixed reports that he may not have been in the A boarding group, either.) Derulo became abusive to airline staff after they refused to escort him through security and onto the plane.
Responding to the absuive Derulo, it seems that members of his entourage were told they wouldn’t be allowed to board (so presumably those folks got especially heated) but they proceeded through security and somehow at least one bodyguard accompanied Derulo onto the plane anyway.
that multiple customers complained about how Derulo’s group was acting and when employees were unable to defuse the situation, airport police were called.
“His team requested an escort and were denied and they believed the were being treated unfairly,” the source tells PEOPLE. “When they voiced their concerns to the airline they were told they could not fly and proceeded on the plane anyway. At that point the Southwest agent called the authorities and removed them.”
Derulo chartered a plane to fly to Los Angeles. Southwest fully refunded the tickets. And Derulo says he fired his travel agent over the incident. In a spin meant to garner sympathy for Derulo, People points out that “he paid out of his own pocket” for the chartered jet “so that he would not miss his gig.”
Here’s Derulo in a video in his instagram account taken from the chartered plane explaining that his travel agent had done wrong, and a member of his entourage saying “you can’t kick me off of this.”