Spirit Airlines Kicks Off Passenger Over Crop Top—Then Taunts A Toddler’s Mom After Ejecting Her, Too

Buckle up because this may be the most Spirit Airlines story every that doesn’t involve a mass brawl. A woman wearing a crop top with a sweater on top boarded her flight to New Orleans and took off her sweater. And she was kicked off the flight for wearing just a crop top. Her friend, whose attire wasn’t called out by crew at all, was kicked off too.

A woman with a toddler a row away them started recording the encounter, and offered that she took off her sweater as well – so should she be kicked off, too? And that’s exactly what Spirit did. It appears that the pilot returned to the gate to remove the passengers, and then the flight proceeded.

When it finally arrived at its destination, the flight attendant who got into the altercation with passengers mocked the woman with the toddler, reportedly saying “welcome to you that made it to New Orleans. Next time mind your business and you will get to your destination sooner.”

Note that language in this video is neither safe for work nor safe for work at home:

This witness found the whole thing absurd, and suggests that in retrospect the whole plane should have marched off in solidarity with these women.

A Spirit Airlines spokesperson tells me,

Our Contract of Carriage, a document all Guests agree to upon making a reservation with us, includes certain clothing standards for all Guests traveling with us. We are investigating the matter, and we are in contact with the Guests about their experience.

Here they’re defending the ejections, without speaking to removing the mother in the next row.

The woman in the crop top was dressed similarly to former Miss USA and Miss Universe Olivia Culpo when she was kicked off an American Airlines flight and that seemed outrageous. But it was also American Airlines. This was Spirit.

What some are finding strangest about the story is this, but there’s a simple explanation – the oxygen masks did not actually deploy, these were from the flight attendant’s safety demo:

And with the airline working on a potential bankruptcy filing can they really afford to lose customers I’ve asked Spirit for additional details on the flight.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I don’t know what’s so hard.

    You are going somewhere where everyone sees you, dress with respect.

    There will be 100’s of nationalities, cultures, religions, and who-knows-what. Be sensitive to others.

    And while your at it: Take a shower before heading to the airport…

  2. I see nothing wrong with the crop top. You could see it on a young woman in many places including the grocery store and certainly at Walmart. With flight attendants allowed to do things like this one did, it is no wonder that Spirit is struggling.

  3. I wasn’t there so I have no real say in the matter. On the other hand, being in the airline business, I see all sorts of people board the planes. NO ONE…NADA…BUPKIS thinks about the “what if something happens?” They board in pajama pants, shorts, flip flops, or dressed like pimps and whores. THOSE are the people who will, most likely, be injured or killed in an emergency situation. I’m no prude and I like a nice looking person like many others BUT, I don’t want to sit next to those “puffed up puppies”, eyelashes that, when blinked, cause the air to move, swat flies and the head to bob, and enough perfume/cologne to cause caustic burns on skin all while trapped in a pressurized tube for HOURS ON END. Agreed with others, though, Spirit reminds me of the “Jerry Springer Show”. Even American’s people are quite as bad as Spirit’s. But…’you get what you pay for.”

  4. In my honest opinion here< I think the actions of the flight attendant was totally wrong and she should be disciplined for spouting her mouth off and acting like a Stuck up Snob and as for the two ladies in this situation, I do think they have a good case with Sueing Spirit Airlines for Discrimination & Malice

  5. Some FAs get on power trips.
    Their colleagues need to step in to de-escalate the situation.
    No one wins in these standoffs.

  6. This is Spirit Airlines. People with no manners and inability to understand what is or isn’t event appropriate is their core customer.

  7. Given that Spirit regularly hosts fights and wrestling matches what is wrong with their women passengers just wearing sports bras and wrestling shorts?

  8. @Moe.. We don’t have to change our ways because people from other cultures come here. Au contrare, they have to adjust their attitudes to respect OUR culture and norms. Do people in certain middle east countries adjust their norms for us?

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