Spirit Airlines flight NK3216 from San Juan to Philadelphia diverted to Turks & Caicos on June 30, because a 4 year old girl had a medical emergency.
On board the flight the girl was administered oxygen, but the airline and medical advisors determined they needed to get her more care and flew to Providenciales for hospitalization before continuing on with the rest of the passengers back to Philadelphia.
The airline dropped the family off. The girl recovered. But they were stranded – the local airport was closed to commercial traffic, and the they hadn’t even intended to leave the country so weren’t carrying passports. So the very next day Spirit actually sent a plane to bring the family back to Puerto Rico.
This ‘charter flight’ became the family’s own private jet for the 467 mile flight. You can see in a video Spirit made of the event that they chose to sit in the Big Front Seats.
After their 4 yr old daughter's medical emergency on a @SpiritAirlines flight from San Juan to PHL, a Puerto Rico family was stuck in Turks & Caicos. No passports & no flights due to Covid Travel Restrictions. Spirit got permission to send an empty plane to get them home. pic.twitter.com/CxbMsrDRlw
— Kris Van Cleave (@krisvancleave) July 5, 2020
For an airline whose then-CEO once accidentally hit reply all on an email copying a customer with an insult and saying they deserved no compensation for bad service, and that they’d be back when the airline’s fares are lowest, I take the making of this video to be a signal that they aren’t that airline anymore. And they’re not – despite all of the fees, the garish branding, and the rock bottom fares they’re a much better airline operation.
And they appear to have a heart. Their social media account by the way actually says they’re here to help now. It used to say the account was unmonitered, to save money and deliver low fares.