Tag Archives for american airlines.
United CEO Scott Kirby insists only Delta and United can be “premium” airlines, dismissing American’s strategy. But United and Delta aren’t as elite as claimed—and American Airlines has a clear path to leapfrog them both.
American Airlines is finally serving Bollinger champagne in its lounges and on select flights. But while the bubbles impress, first class passengers are still stuck with $8 wines that undermine the upgrade.
American Airlines has been swapping out amenity kits with new limited edition offerings with the same regularity that DiCaprio ditches girlfriends the minute they pass driver’s ed. But they just need to go back to the ThisIsGround bags and their contents from before the pandemic.
An American Airlines passenger on a Charlotte–Las Vegas flight was duct-taped to her seat after threatening to kill a flight attendant, kicking crew members, and bragging mid-air that she once tried to kill her father with rat poison.
American Airlines will keep its aging 777-200 fleet flying—starting with faster WiFi in 2026 and new cabins to follow.
A passenger with a tight Dallas connection cut the line to walk off his American Airlines flight first—what looked selfish at first glance was actually the smartest, most courteous move for everyone onboard.
Multiple American flight attendants are reporting that they’re being threatened with writeups for drinking watter in the galley while passengers are boarding. This is referred to as a “new policy” by managers, and that flight attendants “cannot drink during boarding.”
An American Airlines first class passenger headed to Houston found themselves stuck on the tarmac for an hour in a hot plane, boxed into their bulkhead seat by a large “service dog” named Bear. He was over 100 pounds, and didn’t stay at his owner’s feet.
The latest DOT Air Travel Consumer Report shows Delta avoided bumping passengers entirely, while American led the industry in cancellations, mishandled bags, denied boardings, and passenger complaints.
The coach experience matters as much as business class for an airline – even (and especially) an airline that wants to maximize its premium revenue.
Becoming a premium carrier is a decade-long process. It stretches across the entire product offering, not just premium products. It takes investment and it takes a huge change in culture and mindset. It’s a journey not just for the airline, but for customers as well – who build their perception of the airline through the lens of experience in the back of the plane before considering whether to graduate to more expensive offerings.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
