Several slides from the airline’s employee presentation have been making the rounds. The claim United makes about Chicago O’Hare in particular is really interesting. American was leading with local Chicago customers in 2015. But United has been gaining there ever since.
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LEVEL Splits From Iberia—American Airlines Suspends Codeshare, And Passengers Get Rebooked On Better Flights
American Airlines has suspended codesharing with LEVEL, the low cost transatlantic carrier within IAG, parent of British Airways, Iberia and Aer Lingus.
American Airlines Overhauls Boarding: Earlier Start, ‘Gate Lice’ Crackdown, And Group Reorder
American Airlines has been doing a lot of tinkering with its boarding process. They rolled out tech to enforce boarding groups, ‘declaring war on gate lice’ by having their systems audibly refuse boarding to passengers cutting the line and boarding before their group is called. And starting May 1, most domestic flights will begin boarding 5 minutes earlier.
Now they’re changing their boarding groups again.
‘We’ll Get You There No Matter What’: American Airlines Offers $10,000 or 750,000-Point Invitation Back Into Elusive ConciergeKey
American Airlines is out with its renewals and new invitations for ConciergeKey status, which American Airlines gives to its top spending customers and top corporate travel influencers. It’s the status that George Clooney had in Up In The Air. They are also out with two options for customers who didn’t make it to get back into the secret club.
Free Wi-Fi Starts At American Airlines in 2026—But Only For AAdvantage Members, And Most Widebodies Aren’t Included
American Airlines has finally announced free wifi. It will start in January 2026, and will apply to planes equipped with ViaSat and Intelsat (formerly Gogo) satellite internet. Widebodies with Panasonic internet will not offer internet for free.
Leaked: American Airlines New 777-300ER Layout Adds Business Suites With Doors—By Shrinking Lavs, Galleys, And Seat Space
These Boeing 777-300ERs are getting a lot more seats – and a lot more premium seats – 84 to 114 total premium seats, without losing any coach seats. In order to do this, it means that current seats have to be squeezed. Here’s the final layout of the reconfigured premium-heavy Boeing 777-300ER.
After 7 Years Of Waiting, American’s New 787-9s With 51 Suites Are Coming—Insider Sources Say They’ll Fly To London From Chicago And Philly
I wrote last month that the first route to get the new planes was likely to be Chicago O’Hare – London Heathrow after first operating domestically Chicago – Los Angeles. In fact, the plan appears to be add new configuration 787-9s to the route so that all 3 flights are operated by this aircraft and place the aircraft on Philadelphia – London as well by late summer.
American Airlines Fires 25-Year Flight Attendant After Passenger Attacks Him—Now He’s Losing His Home
An American Airlines 25 year veteran flight attendant who was assaulted by a passenger on a Charlotte – Las Vegas flight has been fired by the airline over the incident. As usual, the crewmember’s union has not been helpful.
Denied Exit Row Seat And Meal Choice, American Airlines Passenger Charges Cockpit — Forces 270 People On 8 Hour Journey To Nowhere
An American Airlines passenger forced flight 198 from New York JFK to Milan to divert back to its origin four hours into the trip on Monday night – after he became irate and charged the cockpit because he was refused an exit row seat while traveling with a lap infant and did not receive his first choice of meal.
“Don’t Get Smart With My Flight Attendants”: American Airlines Gate Agent Begs Passengers For Kindness After 7.5-Hour Delay
On Sunday, an American Airlines gate agent working a severely delayed flight from Birmingham, Alabama to Charlotte approached the passengers before the inbound aircraft arrives – giving them a talk on how they’re going to need to be nice to the flight attendants.