Tag Archives for american airlines.
American Airlines issued a memo to flight attendants on improving the inflight Barclays card announcement experience for customers. It shouldn’t be made early morning or late night, it should only be made once, and it should be read verbatim from the script.
American Airlines will still let you earn elite status next year from flying and meeting minimum spend requirements. However they’re copying United with a new spending-only path towards status.
American Airlines announced this morning several new routes, the biggest of which are from my home airport in Austin. They also announced several one-off services to major events like the Berkshire Hathaway shareholders meeting and Augusta National Masters Golf Tournament.
The Austin flights in particular are exciting because they’re a departure from American’s usual strategy. These are point-to-point flights that don’t touch hubs, instead they’re aggressively competing with new flights between Delta focus cities.
Upgraded service on transcon domestic narrowbodies is being ditched December 8th and American is blaming it on flight attendant complaints driven by too-small galleys.
Customer service came on board the plane. Her husband was wearing two layers of clothing so he gave one to her, covering up her shirt, and they were allowed to fly.
The offending shirt? It said “Hail Satan” and established in the year 666.
American Airlines ConciergeKey members receive Hyatt Globalist status. It seems like Hyatt is extending a similar reciprocal benefit to some of their top tier Globalist members. Surprisingly, these Globalists – rather than rarified Courtesy Card members – are being given American Airlines Executive Platinum for 2020 (expires January 2021).
I’ve been a frequent critic of American Airlines, and that’s largely because I believe no U.S. airline has greater potential to be better than it is today than American. I’m also frustrated with many things about its loyalty program, AAdvantage, but when I sit down to compare AAdvantage to the programs offered by United and by Delta it actually comes out ahead. Here’s why.
American’s on-time performance and frequency of cancelled flights was appalling over the summer. I’ve highlighted the bad news, so let’s also highlight the good news. November was much much better.
American Airlines says very little about ConciergeKey status. There’s no published criteria for earning it. Most of the benefits are secret. But ConciergeKey members are taken care of by the airline, even when things go wrong. And that status has just been awarded for next year.
American started flying from Dallas to Iceland when Wow Air and Icelandair started service there. When those two airlines pulled out, American shifted their flight to Philadelphia. Now they’ve filed to make their Philadelphia – Reykjavik flight year-round.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
