Tag Archives for american airlines.
American Airlines is putting flight attendants through a de-escalation training, but not the kind that United crew went through after the David Dao passenger dragging incident to try to reduce customer conflicts. This is to try to reduce conflict between flight attendants themselves.
American Airlines is eliminating Flagship First Class on these Boeing 777-300ERs, and introducing business class suites with doors as well (and also on new delivery Boeing 787-9s). That project is delayed, so I wonder whether the ‘imminent’ replacement of seats is what leads to a more haphazard approach to cabin maintenance.
Sometimes a pilot will make news going above and beyond ordering pizza to a stranded aircraft. This American Airlines captain trumped that even – and ordered breakfast tacos for everyone!
Federal district court judge Judge Reed C. O’Connor ruled on Friday that American Airlines violated its fiduciary obligation to employee retirement funds by investing in so-called ESG funds, rather than seeking the greatest possible returns for employees.
The biggest problem with American Airlines management is that they focus on costs instead of revenue. They think on-time performance is all they need to accomplish in order to succeed, and that might be true with commodity products but we’re less and less in a commodity product airline world. Products are differentiated, customers now choose on more than schedule, price and reliability, and American Airlines as a high cost airline needs to earn a revenue premium in order to be profitable.
American Airlines flight 203 from Amsterdam to Philadelphia took off after loading up on catering for the flight – only the frozen pasta wasn’t going to stay frozen, because it was stored in a device marked as inoperative and that it should be removed from service. That’s where they stored the pasta.
A retired firefighter traveling on American Airlines flight 167 from New York to Tokyo Haneda forced a diversion to Alaska on January 5 after the business class passenger struggled with a lavatory door, began banging it from inside, and got confused about how the handle worked.
When the man finally made it out, he’s alleged to have grabbed a flight attendant by the lapels, which the crewmember considered aggressive and he called a “kind gesture.”
DFW is sometimes derided as standing for ‘Doesn’t Function Wet’ considering the operational challenges it seems to face whenever it rains. But the airport clearly doesn’t function icy, either. And American and airport leaders indirectly traded barbs at each other over its issues on Thursday.
I’m really looking forward to these planes having functional wifi. It won’t be as good as the Starlink that United will be installing, and offering to passengers for free, but it will solve a pain point that’s kept me mostly off of them. However I’m going to have them even more off of my ‘do not fly’ list until the process is completed because the chance of no internet at all is even worse than slow internet.
The armrests on the seat lower to align with the seat platform and can bear over 500 pounds, facilitating transfers for passengers with mobility impairments. The seat design allows horizontal or assisted transfers without significant obstacles due to pitch of at least 42 inches.
It’s not enough for American to put the seats into service, and be subject to any complaints for violating accessibility rules. Any technical non-compliance requires prior exemption.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
