Tag Archives for american airlines.
Vice Chair and Chief Strategy Officer Steve Johnson said “If United is gaining share in Chicago they’re gaining it from someone other than us” and noted that they’ve been profitable in Chicago in the past, have been there for 99 years, and have a loyalty customer base – though concedes “we understand we’ll probably always be second place in Chicago.”
American Airlines promises free wifi starting in 2026 which is outstanding and long overdue. ConciergeKey members actually get free wifi starting May 1.
Former American Chairman and CEO Doug Parker explains what took so long.
American Airlines has announced a fix for one of the biggest pet peeves among their first and business class passengers. They’re moving away from flight attendants collecting headsets from passengers, up to an hour prior to landing. No more interrupting sleep, no more ending inflight entertainment early.
I still haven’t tried the sliders, though I’ve been looking forward to it. I have a couple of upcoming American Airlines domestic first class flights. I pre-ordered the sliders out of Chicago for next week. But my flight after that, between two hubs, didn’t offer it as an option.
One American Airlines passenger was shocked to learn that nobody would be permitted to spread out into wide open exit rows on a recent flight.
Although he wound up in a bulkhead seat (he calls it an exit) and it’s not clear how. He proceeds to sully the privilege with his feet propped up on the wall.
Several slides from the airline’s employee presentation have been making the rounds. The claim United makes about Chicago O’Hare in particular is really interesting. American was leading with local Chicago customers in 2015. But United has been gaining there ever since.
American Airlines has suspended codesharing with LEVEL, the low cost transatlantic carrier within IAG, parent of British Airways, Iberia and Aer Lingus.
American Airlines has been doing a lot of tinkering with its boarding process. They rolled out tech to enforce boarding groups, ‘declaring war on gate lice’ by having their systems audibly refuse boarding to passengers cutting the line and boarding before their group is called. And starting May 1, most domestic flights will begin boarding 5 minutes earlier.
Now they’re changing their boarding groups again.
American Airlines is out with its renewals and new invitations for ConciergeKey status, which American Airlines gives to its top spending customers and top corporate travel influencers. It’s the status that George Clooney had in Up In The Air. They are also out with two options for customers who didn’t make it to get back into the secret club.
American Airlines has finally announced free wifi. It will start in January 2026, and will apply to planes equipped with ViaSat and Intelsat (formerly Gogo) satellite internet. Widebodies with Panasonic internet will not offer internet for free.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
