Tag Archives for american airlines.
These Boeing 777-300ERs are getting a lot more seats – and a lot more premium seats – 84 to 114 total premium seats, without losing any coach seats. In order to do this, it means that current seats have to be squeezed. Here’s the final layout of the reconfigured premium-heavy Boeing 777-300ER.
I wrote last month that the first route to get the new planes was likely to be Chicago O’Hare – London Heathrow after first operating domestically Chicago – Los Angeles. In fact, the plan appears to be add new configuration 787-9s to the route so that all 3 flights are operated by this aircraft and place the aircraft on Philadelphia – London as well by late summer.
An American Airlines 25 year veteran flight attendant who was assaulted by a passenger on a Charlotte – Las Vegas flight has been fired by the airline over the incident. As usual, the crewmember’s union has not been helpful.
An American Airlines passenger forced flight 198 from New York JFK to Milan to divert back to its origin four hours into the trip on Monday night – after he became irate and charged the cockpit because he was refused an exit row seat while traveling with a lap infant and did not receive his first choice of meal.
On Sunday, an American Airlines gate agent working a severely delayed flight from Birmingham, Alabama to Charlotte approached the passengers before the inbound aircraft arrives – giving them a talk on how they’re going to need to be nice to the flight attendants.
American Airlines has changed how customers prepay for checked bags. They’ve stopped pooling checked bags across all travelers on a reservation and now force each bag to be explicitly assigned (and charged) to the passenger who will check it.
The Chicago O’Hare Customer Service Center is currently open 6 a.m. – 11 p.m. On the upcoming employee summer shift bid, service center shifts prior to 2 p.m. have been eliminated. Usually airlines staff up for peak summer! I’ve reached out to American Airlines to learn what scheduling cuts are being made at other hubs.
American Airlines has reprogrammed their check-in kiosks so that passengers dropping off bags who have already checked in (online, or using their mobile app) won’t automatically receive printed boarding passes. The kiosk will no longer spit out a paper pass by default. The airline wants passengers to use their own electronic passes, and stop wasting paper.
American Airlines flew Airbus A319 registration N823AW from Phoenix to Roswell, New Mexico on Wednesday night to be stored. This aircraft is being returned to its lessor and leaving the fleet, even though American Airlines CEO Robert Isom said last year that they weren’t planning to retire any of their current mainline aircraft.
Foreign visits to the U.S. were already off about 20% in March. And there were several signs of recession. Now, we look pretty cooked.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
