Tag Archives for american airlines.
Last month American’s new 787-9 registration N846AN was having real teethng pains, including issues with the door seals. Now, the plane N842A appears to be struggling.
American wasn’t able to get a temporary restraining order in federal court to stop this process. They voluntarily dismissed the federal claim last week and re-filed in Cook County Chancery Court.
Passengers flying from London Heathrow to Dallas – Fort Worth on American Airlines flight 51 and taking a connecting flight no longer walk to immigration, pick up their bags at customs, drop them back off to re-check them, and go through security again.
There’s so much to do to improve customer experience at American that the biggest task is prioritization.
Hit by severe weather, American found itself cancelling flights all at once late in the day, and the hotel and limo desk wasn’t sufficiently staffed to handle rooms for cabin crew.
An American Airlines passenger on a delayed flight went on an epic rant demanding a phone charger, an alcohol shot (which he says he’s not even going to drink), and a $200 refund while threatening crew and boasting about his wealth.
Is American Airlines a better airline than we give them credit for? They have made a decade of boneheaded decisions and the customer hasn’t been at the forefront of their thinking. But they’ve also made real improvements, and I don’t think they’re doing enough to tell that story.
It’s good that American Airlines is joining this trend. I’d rather see them investing in more lounges and lounge renovations. But additional options are certainly better than not. Hopefully those refrigerators will be stocked with a couple bottles of water I can grab when I pass through in a few days.
When Alyssa Gallagher found herself stranded by American Airlines – and the airline blamed weather – she should have been on her own. She could have slept in the terminal, or come out of pocket for a hotel room. However American itself told her she’d be “eligible for hotel accommodations.”
There are several lounge projects on the D and E concourses at the Miami airport. American Airlines just announced plans to (1) take the current business class Flagship lounge and fold it into the gate D30 Admiral’s Club space and (2) build a brand new business class lounge.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
