Tag Archives for american airlines.
A photo circulating online alleges an American Airlines flight attendant was wearing a keffiyeh in uniform to show support for Palestinian resistance. The bigger issue is power: crew members control whether you fly and whether you get labeled disruptive. Political signaling from the people in charge of the cabin is a problem. It’s also against airline rules.
American Airlines is basically break-even for the year—despite a loyalty program that throws off enormous profit. The paradox is the story: AAdvantage prints money, but the airline’s core flying operation has been bleeding it away, reflecting years of wrong-market focus, fleet decisions, and a pivot away from premium just as the industry moved the other direction.
American just made Wi-Fi free on most planes — but if you’re on the $50-a-month subscription, the charges keep coming unless you cancel. The monthly plan still bills even though it covers the same aircraft that now offer free access (the only difference is you can skip the AT&T ad), so it’s worth emailing subscription.wifi@aa.com right away.
American’s CEO Robert Isom looks more vulnerable than ever: the airline is barely profitable, its strategy has lagged rivals for years, and a winter-storm meltdown exposed deep operational fragility—enough that flight attendants are openly calling for his ouster. But American’s board has a long history of sticking with leadership through failure, which may be the strongest reason he survives even if the case for change is obvious.
United is escalating its Chicago fight with American on every front—capacity, Wall Street messaging, and now a fresh set of ads that openly taunt AAdvantage. The new “AAdvantage, United” line is the kind of not-even-trying-to-be-subtle jab that only makes the rivalry louder as ORD turns into a full-blown marketing and schedule war.
American Airlines flight attendants called for the ouster of its CEO in a new letter on Tuesday. The airline’s operations have been melting down for days, with significant consequences to flight attendants. But the union’s focus is on the poor financial performance of the airline – and what that means for profit sharing. They complain about “a pattern of failure under the leadership of CEO Robert Isom” and call for “new leadership.”
American’s winter-storm disruption has turned into something worse than weather: nearly 10,000 cancellations and reports that the airline has effectively lost track of crews, leaving flights short of pilots or flight attendants even when aircraft are ready to go. As scheduling and hotel support break down, flight attendants describe being stranded for days—some sleeping on airport floors—while the system struggles to pair rested crews with departures.
American flight attendants are furious after learning their 2025 profit sharing works out to just 0.3%—about $150 for a $50,000 employee—while Delta crews are getting roughly four weeks of pay. The timing is brutal: as winter-storm cancellations overwhelm hotel/limo operations, crews are reporting they’re stuck sleeping in airports because they can’t secure rooms.
United announced another Chicago capacity build-up on the morning of American’s earnings call, adding new frequencies after American rolled out new ORD routes last week. The timing is the point: flood the market, pressure its rival to back down, and avoid a long, money-burning capacity war.
American Airlines has been testing onboard milestone celebrations, and a new million-miler champagne toast shows the airline may be leaning into the “in the air” recognition that builds loyalty. One once-a-year traveler hated it—almost the only negative reaction to this kind of moment you ever see.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
