Tag Archives for breakfast.
Marriott has continued to promote its elite benefit guarantees despite suspending them during the pandemic. Fortunately the cash guarantee compensation is back for when hotels fail to deliver specific promised benefits.
One passenger shared the meal they were served in first class on an American Eagle breakfast flight from New York LaGuardia to Atlanta. It looks like a broken up granola pieces sandwich and that’s what the passenger thought that it was, describing it as “the driest sandwich known to mankind” although they “thought it was chorizo too at first.”
A simple way to think about better breakfast is to think brunch. That opens up a whole new world of possibility beyond reheated scrambled eggs or omelettes, granola or oatmeal.
If breakfast matters to you remember that IHG doesn’t promise it; Hilton offers just a continental breakfast but doesn’t exclude brands; Marriott’s breakfast benefit is improved but understanding it is like something out of a Fellini film; while Hyatt’s offerings are both more robust and more clear.
Mark Brugger, the President and Chief Executive Officer of Diamondrock Hospitality, spoke about how Marriott’s new loyalty program is affecting his hotels during the company’s earnings call.
When asked by analysts to provide color on the Bonvoy transition, he noted lower costs and some positives and negatives depending on the property but where he zeroed in on a problem it’s providing breakfast at resorts to elites.
Brad DeLong points to the fine print in a hotel’s complimentary breakfast offering Fresh Fruit Parfait–Granola and yoghurt topped with Fresh Fruit OR Two farm fresh eggs, scrambled (Only) with choice of Bacon or Sausage. Served with country potatoes and a Croissant. Toast is not included with Hotel breakfast, Nor can it be substituted for the Croissant, however it can be purchased for $1.95. Coffee, Tea, Milk, Lemonade, Orange Juice, Apple Juice, or Pass-O-Guava Juice Only Is included with Hotel Breakfast Please No substitutions on Hotel breakfast. A $3.95 credit will be applied to other entries on the breakfast menu if you choose outside the box. Two comments. First, as Brad DeLong observes, the hotel squanders much customer goodwill through its complicated rules. Second, this hotel has to be a good candidate for a six…
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
