Tag Archives for breakfast.
One guest tweeted a photo of the breakfast coupon at the Courtyard By Marriott Halifax Downtown where the pre-printed US$10 has ‘US’ blacked out, and the property would only honor 10 Canadian dollars (US$7.21) a 29% devaluation.
The Hyatt Centric brand can be expected to deliver inferior stays. It’s for hotels that don’t want to conform to brand standards, so there aren’t many standards. That’s the sine qua non of cheap owners.
Still, it seems to me that there’s an increasing sense in which Hyatt hotels are not abiding by program terms, or rather Hyatt’s rules seem to have changed for some hotels and customers just aren’t being informed.
Marriott responds that it is not a brand-wide change, but it is a change at this hotel, “This test is being run by the St. Regis Macao and not as part of a broader program change.”
This suggests that (1) Marriott is ok with the change, (2) Despite it violating the program’s terms and conditions. And it’s unclear what the result of this test will be – a permanent change at one property, or a test of a broader St. Regis change (aligning the brand closer to Ritz-Carlton)?
British Airways is still in cost-cutting mode. They just can’t help themselves. The latest is that they’re serving breakfast for lunch because it’s cheaper.
IHG has its Holiday Inn breakfast manual for managers on the web. It sometimes amazes me what hotel chains leave open and ungated. And there were some fascinating insights in it about guest preferences and also how to get guests to spend more in the morning. 30% – 50% of Holiday Inn guests eat breakfast on property, and they serve approximately 27 million breakfasts per year.
An Autograph Collection hotel in Detroit – the Hotel David Whitney – is playing an interesting game with denying elite breakfast benefits to guests, and it underscores just how confusing and messy the Marriott Bonvoy program has become.
The Rio has to provide Globalists with breakfast. And they do not like it one bit. So they’re working every angle to dishonor the World of Hyatt program.
Rio Las Vegas was called out by Hyatt for violating elite breakfast benefit rules when they started limiting Globalist entree selections. They’re still doing it anyway, and now have a new devious plan to limit breakfast expense at the property.
Earlier this month there were reports that Rio Las Vegas had started limiting Globalists to a choice of 4 out of their breakfast menu’s 22 entrée selections.
The welcome message from the Marriott Courtyard Lake George, which explains that it explicitly will not honor Bonvoy elite food and beverage credits because their restaurant is operated by a third party.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
