Tag Archives for coronavirus.
The lede to a piece in the New York Times on the bungled initial response to the novel coronavirus appears to suggest that the virus was first brought to New York by a Qatar Airways flight. It even further appears to suggest that if only New York had done a better job containing that first case, things would be different today. These claims make little sense.
Wuhan Tianhe International Airport is 16 miles from the city center of Wuhan, capital of the Hubei province. As the epicenter of the initial COVID-19 breakout, it has been shut down since January 23. The airport was disinfected on Friday.
The airport, which is a focus city for China Eastern, China Southern, and Air China, re-opened today. It has historically had non-stop flights to New York, San Francisco, London, Tokyo, Paris, Dubai, Sydney and other destinations in Europe and Asia.
There are few flights, few passengers. The airlines are applying for government money that limits their ability to furlough workers.
So instead of sitting idle they’re spending their time making masks. Quality, non-scammy masks are hard to source. Delta even had half a million masks stolen.
A New York City private school though hasn’t been so lucky and is now locked in a battle with Miami Beach’s Eden Roc hotel over a $2.3 million deposit for an April trip. Even though the hotel is closed, they won’t refund the deposit and are demanding an additional $1.2 million.
In my experience so far with group bookings hotels are being much more hard-nosed than with individual reservations. They have money and they do not want to give any back.
I had several reports on recent travels started but I’ve put those aside. I’m not sure it adds a lot of value to anyone right now to write about award travel to Bora Bora, or why I love to go to Paris over the winter (contrary to popular wisdom December and January are my favorite months).
Now though my trips to report on revolve around the grocery store, part of an ongoing series on the world’s most extreme staycation. Instead of a city trip report, I can write a home one. And instead of room service, there’s Doordash, Postmates, and UberEats.
Loyalty programs will need their program members again soon. These are the people who can be incentivized to fill seats and rooms. They’re the ones who will either be chased away by a program which treats them poorly during this challenging time, or lured away by a program who treats them well.
So I think it’s especially notable which programs are still expiring their members’ miles.
About a week and a half ago I wrote that if you must travel now, you should consider turning down the first class upgrade. There’s not much service or food to speak of, so you really just get a bigger seat. But first class is more full than coach. You’ll be more comfortable – and more socially distanced – by sitting in back and spreading out in your own row.
American Airlines has basically taken this approach and made it mandatory for their employees who as traveling as non-revenue passengers. “Nonrevs” can no longer fly first class on narrowbody aircraft.
Delta was first out of the gate to extend current member elite status through January 2022.
United clearly had a status extension plan in the can, ready to go, and was just waiting to see if another airline forced their hand – because within hours, on a Sunday afternoon, United’s MileagePlus is also announcing a status extension.
While other hotels are closing, with no transient business, Swiss luxury hotel brand Le Bijou is setting up “quarantine apartments” based on what they’re learning about guests needs – in-room meals and COVID-19 testing, a private gym, access to medical care.
Le Bijou’s CEO says he noticed a drop off in three night bookings, but green shoots in the form of 14-day stays. He learned these were guests quarantining from the SARS-CoV-2 virus. And he realized there was an opportunity to stay in business by meeting guest needs. Some people are appalled.
Everyone pauses in place and gets a do-over. That’s the message from Delta which announced an extension of elite status, club memberships, vouchers and more.
There’s a natural reason why Delta is first among U.S. airlines to do this – and an advantage they have in rollover qualifying miles that better positions them to still take advantage of their elite program when travel comes back.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
