Tag Archives for delta air lines.
Delta calls it fraud protection. Regulators might call it illegal. In 2025 the airline is still refusing check-in to passengers who can’t produce their original payment card, stranding travelers overseas and exposing Delta to compensation claims under U.K. and E.U. law.
Ex-Delta CEO Richard Anderson says the airline’s edge wasn’t new planes or perks — it was reliability. Delta mastered old jets, invested in line maintenance, and made every seat-back screen work. That discipline built a 15-year lead rivals still can’t match. Competitors have copied the wrong lessons trying to catch up.
Delta isn’t just flying passengers anymore — it’s flying for the banks. On its latest earnings call, the airline admitted it’s expanding in cities like Austin and Raleigh because those markets deliver higher American Express charge volume. Routes aren’t chosen by demand alone anymore, but by where people swipe.
After “three beers,” a Delta passenger body-checked a flight attendant, twisted a gate agent’s breast, and fled through the terminal before arrest.
Delta is now selling first class upgrades for as little as $26. That’s the lowest price I’ve ever seen, and points to how far they’ll go to avoid offering complimentary upgrades to their best customers. They’ve been on a 10-year journey trying to phase out first class upgrades and they’ve nearly accomplished it.
Two Delta Connection CRJ-900s collided on a taxiway at LaGuardia, smashing one cockpit and injuring a flight attendant. Passengers felt the jolt before emergency crews rushed in.
A Delta Air Lines passenger was caught walking barefoot out of an airplane lavatory, horrifying fellow travelers and scientists alike. Why the outrage? Science confirms airplane bathroom floors are breeding grounds for viruses, bacteria, and worse—making this moment literal proof we’ve failed as a species.
A mischievous cat broke free from its carrier on a Delta red-eye from Las Vegas to Atlanta and headed straight for first class. Flight attendants eventually scooped up the feline “upgrade,” but not before it gave coach passengers a withering side-eye that screamed, “Enjoy your pretzels, peasants.”
On a Delta flight out of JFK, a passenger elbowed his larger seatmate in a fight over the armrest, told him to “join Weight Watchers,” and while the crew debated whether he was “too fat to fly,” they let the attacker stay onboard.
Police body cam video has been releaed showing a passenger being removed from the Delta SKy Club at West Palm Beach airport. The customer kept insisting they were entitled to access, but the lounge disagreed and eventually called the cops.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
