Tag Archives for delta air lines.
A Delta passenger says a man who had spent 11 hours at the airport bar started smacking a sleeping traveler, yanking another passenger’s headphones out, and trying to turn the flight into a party before crew removed him. The contrast with Spirit is almost too perfect: on one airline that gets you kicked off, on the other the rest of the passengers are just down with it?
Delta has finally made its new business class suites official for the Airbus A350-1000 and refreshed A330s, with longer beds, more privacy, and the usual premium-cabin polish. But the more important news for most travelers may be that Delta is also putting real effort into the back of the plane, adding more cushioning, larger screens, USB-C power, Bluetooth audio, and they even claim a little more spaciousness in coach.
Delta and JetBlue have quietly begun charging passengers to check bags curbside at some airports, turning what used to be a convenience into yet another fee. The change looks small at $3.50, but it is part of a bigger shift: outsourcing a once-premium service, lowering labor costs, and monetizing the airport curb instead of treating it as part of the ticket.
Delta pilots are opening contract talks early and pushing for a fast deal even though they already earn as much as $465.13 an hour at the top of the scale, because they know their leverage may not last. Delta is highly profitable now, pilot hiring is resuming, and new aircraft types are entering the fleet, but oil prices, the economy, and politics can all turn quickly — so the union is trying to lock in gains while the window is still open.
Toys on the floor, shoes off, blankets spread out, suitcases open — one family turned a Delta Sky Club seating area into something closer to a kids play zone than a shared premium lounge. Children belong in lounges, but when a family’s mess spills beyond its own footprint, the cost gets pushed onto everyone else trying to use the space as a refuge from the terminal.
A Muslim family says Delta kicked them off a flight home from Atlanta to Baltimore because of who they were — but an appeals court ruled they cannot pursue the case at all because no one suffered bodily injury.
A passenger seated next to Bernie Sanders in first class was reportedly moved back to a coach seat on a Delta flight to Minneapolis — and someone from the senator’s team was later seen in the original seat.
Delta is giving SkyMiles members free access to The New York Times onboard and for up to 24 hours afterward — but this is not really about passenger convenience. It is another deal to monetize a captive audience in the air, turning seatback screens into a trial-and-conversion funnel for both Delta and the Times.
Delta built the strongest airline in America by being better than everyone else at the basics and then layering on a premium halo.
That halo still matters, but it is starting to outrun the product underneath it. United is improving faster, Delta’s operational edge is not what it was, and the airline that spent 20 years building the title now looks increasingly vulnerable to losing it.
Delta Air Lines is now making guests check bags before entering the dining room at its Delta One lounge at New York JFK, after what staff described as a very serious recent incident. At the same time, passengers buying upgraded drinks are being asked to tip in SkyMiles, adding a tacky new twist to what Delta sells as a premium ground experience.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
