Tag Archives for hertz.
Hertz’s new AI system lets them go after 5 times as many customers as before. The rate at which they’re sending out bills is skyrocketing.
Now they scan cars as they’re being returned – vehicles drive through a camera‑and‑sensor tunnel and get an ‘MRI for vehicles’ to log damage in a way that rental staff never did before. It also finds hard to spot damage such as under the vehicle, uneven tire wear, hairline cracks in the windshield.
Hertz is installing more than 100 UVeye inspection portals at its biggest U.S. airport stations, starting with Atlanta, and full deployment is expected by the end of the year.
Yes, it was real. On Sunday I wrote about a Hertz customer being charged $10,000 for driving his rental car too much on a month-long, unlimited miles rental. And when he questioned the charge, he was threated with arrest.
A Hertz customer rented a car for a month and drove it 25,000 miles or about 800 miles per day which is genuinely impressive and might be some sort of world record. He had an unlimited miles rate, but Hertz was not happy – they were going to charge $10,000 miles for the excess driving.
Darren Lynn Bousman is the director of Saw II, Saw III, Saw IV, and several other horror films. So when he went to rent a car from Hertz – over Halloween week – well, you know where this story is going.
At the beginning of the year there was consternation over the ‘end date’ for Hertz benefits for Capital One’s suite of Venture cards. The Venture X card in particular offers Hertz Presidents Club status, while the Venture offers Five Star.
People keep renting cars from them. So here’s finally some advice on how to do so without ending up in jail as their next victim, or at least one way you may be able to see an early warning signal that this could happen to you.
I’m not even sure what advice to give to this reader who redeemed Hertz point for a free rental but found that they charged his company credit card for it anyway.
A week ago I wrote about a Hertz President Circle member charged $277 for returning a rented Tesla without filling it with gas. That’s the second-most Hertz thing ever, after getting arrested because the rental company reported the car you rented stolen.
Being charged exorbitant rates for not filling up the gas on an electric vehicle seems to be a systemic problem for this very broken rental car agency.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
