An interesting thing happened on a recent stay at the Hyatt Regency Austin. I wound up with a ‘free’ upgrade to a suite with view of Lady Bird Lake and a patio. And I almost got kicked out of that suite! I’m not going to do a full review of the hotel, as I’ve already written about this property here and here (so didn’t feel the need to write about it after several subsequent stays, natch). Hyatt Gold Passport offers complimentary upgrades to Diamond members, but those upgrades exclude suites. Some hotels will give out available suites to diamonds if available anyway, but the program doesn’t promise it. If a Diamond wants a suite, they can confirm one at time of booking four times per year (for up to 7 nights on each stay) using…
Hotel Report 2013
Tag Archives for Hotel Report 2013.
Westin Austin at the Domain I Guess is Kinda Sorta in Austin
Westin Austin at the Domain isn’t downtown. If you need to be in Downtown Austin, you don’t want to stay here, you would face a 20 minute drive without traffic and heading into the city at peak business times it would be much more. But if you need to be north of downtown, it’s a good hotel that often prices much less than downtown alternatives. This four year old hotel is at the back of the Domain outdoor walking mall. There are plenty of restaurants, there’s shopping, and the staff are quite nice. In some ways it’s fairly non-descript, with standard Westin rooms. Here was my view waking up in the morning: The parking lot though gets very full, likely juiced by non-hotel guests. (Parking is free for everyone, as is internet.) Many readers know…
Declining Service Levels at the Andaz Wall Street
I wrote up stays at the Andaz Wall Street back in 2011 and also in 2012. I did not write about other stays I’ve had at this property because they were remarkably similar. Every time I have stayed there I’ve gotten the same room type — a large L-shaped room with a piece of furniture in the middle separating bedroom from living room; a junior suite that used to be considered a large room and now is an “Andaz Suite.” In other words, they downgraded the room type that they confirm upgrades into (whether using a Diamond confirmed suite upgrade or using points). And each stay after my first one the breakfast benefit was taken only in the restaurant, no more room service. Nonetheless, I’ve always considered this a good hotel for the location. Some…
The Westin Diplomat’s Views Are Just as Magnificent But It Isn’t As Great as a Gold Than it is as a Platinum
I first wrote about the Westin Diplomat outside of Ft. Lauderdale as far back as the fall of 2005. My blog has been through a couple of moves since then and I don’t have the photos from that stay, but it’s been a property I’ve stayed at many many times since then. Here’s a comprehensive review, with photos. Long before Starwood introduced a free breakfast benefit for Platinums at hotels without an available club lounge and ‘Suite Night Awards’ for Platinum members who stay at least 50 nights in a year, allowing those members to express preference for when they’ll receive an upgrade, I recommended this hotel as probably offering the best Platinum treatment anywhere. That’s because the Westin Diplomat has a lovely club lounge space on the 33rd floor overlooking both the Atlantic Ocean…
In All My Years of Travel, a New Hotel Mistake for the First Time
I’ve stayed at the Hyatt Regency Coral Gables several times this year, and I’ve written about it a couple of times here and here. It’s a good solid hotel for what it is, I find it convenient to the Miami airport (it’s not an airport hotel) and friendly staff. They take care of Gold Passport Diamond members well, with good upgrades (the two reviews above involved complimentary upgrades to junior suites) and good breakfast beenfits (they let you take your breakfast benefit via room service if you wish). So imagine my surprise when I showed up there recently with no reservation. I’ve made some booking mistakes in the past. Four and a half years ago I showed up at the Novotel Suvarnabhumi in Bangkok with a reservation for the wrong month. And I’ve turned up…
Hyatt Union Square’s Small Rooms and Super Comfortable Beds
Hotels in New York were pretty heavily booked, there weren’t any standard rooms for points even at the Andaz 5th Avenue where I love to stay. I wasn’t going to spend over $600 for a room there. I couldn’t get a standard room at the Andaz Wall Street, either. But I could burn points at the new Hyatt Union Square. It’s Hyatt Gold Passport category 5, or 18,000 points per night. With room rates a bit over $400 (an tax applying to paid rates but not awards) that seemed a reasonable redemption. And I’d get to try a new hotel in the city. The day before my arrival I received an email from the hotel asking my anticipated arrival time. It was going to be a bit after 3pm. I suspect they were pretty chock…
The Westin Seattle and How to Frustrate Me When Ordering Room Service #FirstWorldProblems
I used to stay at the Westin Seattle fairly frequently, but hadn’t been there in nearly three years until a one-night stay a few weeks ago. It’s still pretty much as I remember, of course. Rounded, two towers, some decent views. I prefer the location of the Sheraton usually, and also the W, within the Starwood space. And I love the breakfast at Hyatt Olive 8. So I don’t make it back often at to the Westin. Still, it works just fine. It’s an escalator ride upstairs to the large lobby. I’ll never forget Wandering Aramean opening about half a dozen bottles of wine in the lobby after the bar closed. Years ago there used to be a Roy’s restaurant off the lobby, but that’s long gone. I have no beef with the rooms, they’re…
Grand Hyatt Tampa Was a Fantastic Venue for Frequent Traveler University
The Grand Hyatt Tampa was host to last month’s Frequent Traveler University. I’ve written about some of the sessions there, like the session on putting award booking ‘theory’ into practice, with a live call to Delta to book business class awards to India. This was probably the nicest venue for a frequent flyer educational gathering yet. Nice and convenient only minutes from the airport, with free parking, and within a few miles of multiple CVS stores that stocked scores and scores of Vanilla Reload cards — plenty of people were taking field trips off-site in order to stock up on frequent flyer miles. (There were even Reload cards up at the cash register.) Since I wasn’t going to spend much time in my room, I didn’t try to compete with the 60+ Hyatt Diamond members…
Hyatt Regency Coral Gables Revisited, and Still Pretty Good for What it Is
I reviewed the hotel just last month but thought I’d mention it again because I had such a similar experience that I can say that it’s a good property for its purpose and for the money, and my earlier experience was not a fluke. The hotel is perfect for near the airport, I arrived in Miami around 10pm and didn’t want to make a lengthy drive until the morning. So I’ve used it twice now for one-night stays and it’s suited me perfectly. (It’s not an airport hotel per se and has no airport shuttle, but since I’m picking up a rental car and it’s close it works well.) Elite recognition it good, both stays I’ve been assigned a junior suite without using any sort of confirmed suite upgrade instrument. There was a semi-separated bedroom…
Review: Hyatt Regency Maui
Yesterday I wrote about how I wound up staying here, and why my Deluxe Ocean Suite was free. I was originally booked at the Andaz, an the opening date for the hotel was changed so my reservation got split — one night at the Hyatt Regency, two nights at the Andaz. The Director of Rooms promised me a suite upgrade as an apology Then the opening date for the Andaz changed again, so I had to get moved twice. So they comped a stay at the Regency instead — and since that’s clearly a downgrade, and I was to be in a suite at the Andaz, they gave me a suite at the Hyatt Regency Maui as well. And since Hyatt Gold Passport Diamond members aren’t even charged the resort fee there, I was going…
