It’s a good solid hotel for what it is, I find it convenient to the Miami airport (it’s not an airport hotel) and friendly staff. They take care of Gold Passport Diamond members well, with good upgrades (the two reviews above involved complimentary upgrades to junior suites) and good breakfast beenfits (they let you take your breakfast benefit via room service if you wish).
So imagine my surprise when I showed up there recently with no reservation.
I’ve made some booking mistakes in the past. Four and a half years ago I showed up at the Novotel Suvarnabhumi in Bangkok with a reservation for the wrong month. And I’ve turned up at airports having forgotten to make a rental car reservation. But I’ve never gone to the wrong hotel before.
I think I must have decided that I wanted to try a different hotel, I made a booking somehow for the Hyatt Regency Miami. Only since I’ve been staying at Coral Gables, I drove to Coral Gables out of habit. I didn’t check my hotel reservation, the way I recommend doing for airline reservations.
When I approached the front desk they had no reservation for me. They couldn’t find it by name. I was incredulous, I gave them the confirmation number, nothing. Looking at the reservation I was finally humbled. Hyatt Regency Miami.
Fortunately the front desk couldn’t have been more helpful. The hotel did have rooms. They asked if I wanted to stay with them or at the other property. I was there, it was the most convenient for me, I wanted to stay there. They assured me they would straighten things out with the other hotel, getting them to cancel the booking even though ti was past the cancellation deadline, so I could stay without penalty.
Great move, even as I was a bit embarassed. Since I had no advance reservation though they couldn’t pre-block me into an upgraded room, but I was perfectly happy with the one I was assigned to under the circumstances.
It was on the same floor as the pool and had a patio rather than a balcony.
Travel long enough and you’ll make every mistake, I suppose. Or at least I will.