(This is a Continuation of “Trip Report – A Private Jet Experience: Alone in First Class on ANA and Thai, Plus Singapore First, a Suite, a Villa, and Some Incredible Food Porn”) After departing the JetQuay terminal, our driver took us to the hotel. He took a moment to call them and let the property know we were on the way. I sort of expected that would mean they would know who we were as we walked into the property, but that wasn’t the case. On arrival I walked into the hotel lobby. The entrance is to a small area with a bell desk and check-in desks, a rather unimpressive area. Off to the right you’ll find the full lobby of the hotel which is far nicer. It was after 2am and I was looking…
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Washington Dulles – Chicago in United First Class and the Greatest Airport Hotel Ever, the Intercontinental O’Hare
Intercontinental OHare Hotel: (This is a Continuation of “Trip Report – A Private Jet Experience: Alone in First Class on ANA and Thai, Plus Singapore First, a Suite, a Villa, and Some Incredible Food Porn”) I kept checking for a first class award seat on Washington Dulles – Chicago, my seat was booked in business and my wife was in first. It’s a short segment and doesn’t much matter, but why not try to upgrade to the international first class cabin on a 767? Unfortunately not only did another first class award not pop up, but the aircraft was downgraded. To an Airbus. Now we were together in the same cabin, at least. Though the whole reason for heading out to Dulles was blown to bits. I really do despise Dulles and will avoid it…
Cosmopolitan Las Vegas, Potential to Be Very Good, But Still Working Out the Kinks
After pulling up to the Cosmopolitan Hotel in Las Vegas by cab, I was offered assistance with my small carryon which I declined. There are two doors to walk through, the first was opened for me but the second was not. I faced long lines to check-in, which I thought was odd for 1pm on Monday. But this is a very large hotel (in terms of number of rooms, though not overall size of the physical plant). And it’s brand spanking new, just opened last month, so I was really looking forward to checking it out. A very friendly guy checked me in, he was taught to try to connect with guests, saw my home town and noted that he had been to one nearby. And later in the process he asked how long I’ve…
Thanksgiving in Mumbai: Grand Suite at the Grand Hyatt Mumbai
After clearing customs and immigration in Mumbai we walked outside the terminal to teeming masses of people waiting for passengers. The airport was sure bustling at almost 2 am! The Grand Hyatt Mumbai comes with complimentary airport transfers for club guests, and I had used a confirmed suite upgrade for the property so we were certainly upgraded in advance. (I believe that the benefit is consistently offered to Diamonds regardless, but with the upgrade offered in advance I was certain of the transfers, and had emailed the hotel my arrival information ahead of time.) I didn’t see a Grand Hyatt rep right away, but did see someone holding a Hyatt Regency sign. I asked them, “Grand Hyatt?” and they pointed to the right and a gentleman immediately appeared with his passenger manifest, asked my name,…
Andaz 5th Avenue: Really Great First Stay, Could Become My New Go-to in New York
The Andaz 5th Avenue is a bit of an enigma, I think the property is widely misunderstood and expectations were certainly high so when it opened a few months ago many of the reviews were lukewarm or negative. It’s not an inexpensive property, but it’s not an expensive property by New York standards either. It not ultra-hip trying to be cool W, but it’s still sleek and fun. And it’s a new brand trying to get out all of the kinks, there aren’t a whole lot of Andaz properties such that they’ve figured out exactly who their customers are (as opposed to what market research tells them to expect) and how those customers’ needs actually match pre-planning. So lots of misses being reported at the outset: people who feel like it’s not their style, trying…
Return to the The Jefferson Hotel, Richmond — Better This Time
Last November I reported on my mediocre stay at the famed Jefferson Hotel in Richmond. While a grand hotel, there were significant problems: Noise from our upstairs neighbors, including hearing them walking around above us Exceptionally slow service in the hotel’s casual restaurant Valet parking dinged my car door The Assistant General Manager proactively called me the day after my stay, asked me about the stay, apologized and asked to comp a future night. I finally took her up on the offer, a full year later. I was given a small suite, similar though a bit smaller than my room last year. It was perfectly fine, the only thing that last year’s room had though was a bigger shower with three showerheads, one of the best showers I had experienced. I had no complaints about…
Hyatt Regency Pier 66 — Consistently Misexecuted Service
This past weekend I stayed at the Hyatt Regency Pier 66 in Ft. Lauderdale, I’m in the area frequently and most often I’ve stayed at the Westin Diplomat but I had a couple of expiring Faster Free Nights so I thought I’d burn them rather than converting them to 5000 Gold Passport points each. My wife and I arrived checked into a 10th floor tower executive room on Friday night and there was old food sitting on the ground on balcony, attracting swarms of ants. They had said the hotel was sold out when we checked in, it was late, and the ants weren’t likely to get into the room. So I didn’t worry about it. The room itself was fine, it did smell like a South Florida hotel that’s 40 years old, but the…
Intercontinental Montelucia Resort & Spa, Paradise Valley Arizona
On arrival in Phoenix I took the airport rental car bus over to the shared rental center, where Avis had waiting for me a brand new Cadillac with 3 miles on it. And off we went to the Intercontinental Montelucia Resort & Spa. I had booked the Facebook promo $99 per night rate with a $25 daily room credit. This booked into the lowest category room, but I was given a first floor Oasis Village Suite (room 501). My reservation became inaccessible online shortly after I had booked it, presumably due to the room type change being made long in advance as a Royal Ambassador. We arrived and found valet parking $15, apparently reduced over the summer, though self-parking is also almost as convenient. Walking into the resort it’s not entirely clear where reception is,…
The Waldorf Hilton, London: a continuation of “Cathay & British Airways First Class, Philippines and Macau, a Presidential Suite, and the Fat Duck Restaurant”
Last November, after my stay at the Prince de Galles in Paris, I decided that I would always endeavor to pick a hotel in a major European city that had an executive lounge. Now, the Euro has been falling relative to the dollar in recent weeks (oh, those profligate Greeks, Portugese, and Spaniards, you make the Italians look fiscally responsible!). But Europe is just really hard on my wallet, and a lounge there yields especially good value — for my morning coffee, for breakfast, for access to water. I’ll never ‘get’ Europeans who don’t drink water and no I’m not willing to chug multiple bottles of marked-up Evian over lunch every day. So I decided to burn some Hilton points for London, and as a Diamond I had heard that the executive lounge at the…
The Westin Resort Macau: a continuation of “Cathay & British Airways First Class, Philippines and Macau, a Presidential Suite, and the Fat Duck Restaurant”
It was a quick 10 minute cab ride over to the Westin Resort in Coloane. The hotel does offer a complimentary shuttle to the Venetian and ferry dock, but a cab was inexpensive so we didn’t wait for it. The Westin is a grand older hotel on the beach, far away from the action of Macau but not really more than 10 minutes away. The property reminds me a bit of the Westin Puerto Vallarta, each floor set back slightly from the one below it and all rooms offering balconies. It’s a beautiful, old, quiet property and seemed fairly unoccupied throughout our three day stay. We were assigned a suite looking out on the beach on the top guest floor, I didn’t ask how many suites they had but there didn’t seem much competition for…
