Tag Archives for inflight incident.
On Thursday a frequent flyer shared a story of taking on the role of flight attendant when the American Eagle first class crewmember was neglecting her duties.
The issue was caused by a gate agent error and, it seems, poor employee communication and customer service coupled with a misunderstanding. But it’s the customer who suffered – but only emotional suffering and inconvenience, no beatings, and that’s progress.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
