Tag Archives for jetblue.
American Airlines and JetBlue dissolved their partnership following a Department of Justice anti-trust suit victory, leading to the cessation of joint ticketing, frequent flyer benefits, and key operational elements.
Three more consumer benefits end this week.
I wrote about Sunday night’s JetBlue flight from Barbados to New York JFK where the Airbus A321 tipped back on its tail after it had parked at the gate. There’s now more footage from as this was happening, including from inside the aircraft.
After JetBlue flight 662 from Bridgetown, Barbados arrived at New York JFK and parked at its gate, the Airbus A321 (registration N959JB) tipped back on its tail.
It appears to me that cargo was removed from the front of the aircraft first. Rear cargo was likely full and heavy.
The current status program was itself a big improvement, and it appears that the 2024 changes are generally improvements as well.
A status match campaign that only offers a match, and processes the match is… ok. But it’s also a wasted opportunity. The match needs to be as fast and seamless as possible, and then needs to follow up with the customer to help them understand and use their benefits and see why their choice to shift their business is a good one for them.
In Mel Brooks’ “The Producers,” Zero Mostel and Gene Wilder intentionally produce a flop on Broadway. They oversold shares in the production many times, and planned to run away with investors’ money. In the 1967 film “Springtime For Hitler and Germany” was an ironic, surprise smash hit. In 2023, Delta’s changes to the SkyMiles program are producing equal and opposite amounts of outrage.
American Airlines is dropping New York LaGuardia to Kansas City for November through March (and possibly beyond). They had been operating two regional jets daily. They are also dropping New York LaGuardia to Houston Intercontinental for November through March (and possibly beyond).
The airline’s LaGuardia departures are down 13% compared to 9 months earlier and that is even as American is getting slots back from JetBlue with the unwinding of the partnership between the two carriers.
JetBlue staff boarded a flight in Jamaica to question a passenger who was seated about traveling without a ticket. The passenger didn’t take kindly to be questioned, threatening to throw down: “Mek mi f**k-up one a unuh in yah.”
His video is captioned, “POV: you have 0 patience when getting off planes.” As soon as the seat belt sign turns off on this JetBlue flight, he’s in action, grabbing his belongings and running as fast as he can before the plane’s aisle fills up with passengers.
The federal government argued that JetBlue is an important competitor to keep independent, in part for its low prices and for the passenger demand that it stimulates, when they wanted to break up the carrier’s partnership with American Airlines. JetBlue was the antidote to major airlines, and wanted to keep them from being co-opted.
Now, JetBlue says in court, the government shouldn’t be allowed to switch positions as it seeks to prevent them from acquiring Spirit Airlines.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
