Tag Archives for jetblue.
In 2012 I wrote that once bandwidth increases substantially for inflight internet, it would eventually become free (included in ticket price). I predicted that would happen within 10 years.
Now JetBlue offers it for free. Aer Lingus announced they’ll be offering it for free. Southwest, Delta, and Alaska offer free messaging. And the trend is going to spread because it is a profit maximizing strategy once bandwidth no longer needs to be rationed.
Last month Chase added JetBlue as a transfer partner. Chase transfers are one-to-one.
Responding to this competition Citi is introducing improved transfer ratios to JetBlue effective September 13.
At the beginning of the week JetBlue increased checked bag fees to $30 for first bag. At the time I suggested that the larger US airlines were certainly looking at it, but that a major airline especially Delta needed to do it before we could say everyone would.
United turns out to be the large US airline to go first.
Over the last year JetBlue has made several moves to squeeze more revenue from customers. The airline has been eliminating its product advantages over competitors, and diminishing its customer-friendly approach. They still offer more legroom and their inflight internet generally works, but the legroom advantage is less than it used to be and the airline no longer offers a free checked bag to everyone.
Now JetBlue has made a move that its domestic rivals hadn’t yet — increasing the cost of a first checked bag to $30. And what everyone wants to know is, will other airlines match?
Yesterday I discovered that Korean Air was still listed as a Chase transfer partner one day after it was supposed to be removed.
So I went to check again this morning to see whether Korean Air was still there. It’s not. But a new transfer partner appeared: JetBlue TrueBlue.
Frequent flyer programs create tremendous value for airlines. They’re highly profitable, and have been for years. When United filed for bankruptcy it was said to have to continue flying to support the underlying credit card business. The airline’s first call after seeing the judge each time was to Jamie Dimon.
The issuer of the United co-brand credit card provided debtor-in-possession financing to United, and co-led bankruptcy exit financing. As with other airlines, United received hundreds of millions of dollars in loans backed by future mileage sales to provide liquidity during the financial crisis.
American Express tells me that their Membership Rewards program will be adding Aer Lingus as a 1:1 points transfer “at the end of this month.”
Here’s what that will mean for your redemptions
JetBlue has been in the news for making a jilted bridesmaid whole after she bailed on the wedding (for which she had already invested a lot).
Some customers have taken to social media with unreasonable – nae, impossible – requests which underscore some things just aren’t an airline’s fault
etBlue just ordered 60 Bombardier C-Series jets, now called the Airbus A220, at fire sale prices.
Now JetBlue’s founder, Dave Neeleman, is about to finalize his own order for 60 Airbus A220s to launch his new US airline that’s tentatively named ‘Moxy’.
Years ago it was common to be able to request a credit when you bought a ticket, and the fare for the same flights dropped. Airlines used this to give you confidence buying and not waiting. You could lock in a price, protecting yourself against price increases, while not worrying that you might be overpaying.
Of course most people didn’t claim any money back. Most people buy a ticket and don’t check the price again later. Services popped up to automate this, and airlines because less customer-friendly. However several airlines are still fairly flexible giving you credits back.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
